Service Interruption:Video Medical Interpreter (VMI)

Status Type

Service Interruption

Date and Time

Thursday, January 21, 2016 - 14:00 to Friday, January 22, 2016 - 10:00


A problem with server maintenance to the vendor hosted VMI server was causing connection issues to our Video Medical Interpreter (VMI) system.


Video interpretation was unavailable. Clinicians that require an interpreter were utilizing telephone interpreting until the issue was resolved.


The VMI vendor corrected the server-side issue, restoring connectivity to the VMI service.