Service Interruption:[email protected]

Status Type

Service Interruption

Date and Time

Monday, September 26, 2016 - 13:00 to Thursday, September 29, 2016 - 16:00


The Sophos Antivirus scanner, which provides additional threat protection to our mail services stopped working.


Customers may have received email messages with the word “[UNSCANNED]” in the subject line. These messages were not scanned by Sophos; however were scanned by other layers of protection.


Data Center Engineers resolved the issue and customers should no longer receive messages with the word "[UNSCANNED]" in the subject line of their email.