Scheduled Maintenance:Sunquest Laboratory Information Systems

Status Type

Scheduled Maintenance

Date and Time

Saturday, January 7, 2017 - 09:30 to 17:00


Sunquest Laboratory Information System Servers will be moving to Quincy Data Center in Washington.



  • The Sunquest Laboratory Information System will be unavailable.
  • Interfaces between the Clinical Labs’ LIS (Sunquest) and APeX will be unavailable. During this downtime, please be aware that all specimens MUST be accompanied by an APeX paper requisition.
  • Collection Manager will NOT be available. Specimens should be labeled with APeX/ Cadence labels during the downtime.
  • Results, including interfaced POCT platforms (Accu-Chek Inform II, i-STAT and ABL90) will NOT transmit to APeX during the downtime.
  • ADT (Admission, Discharge, and Transfer) messages and Laboratory Orders will NOT be received by Sunquest for the duration of this event. All affected ADT messages, lab orders and results will be queued to be delivered after this event.
  • APeX will NOT receive laboratory results from Sunquest during this scheduled timeframe.
  • Results prior to the downtime will remain available in the hospital systems.
  • Laboratory staff will report all STAT results (including blood gases) by phone/FAX during the downtime.
  • Hardcopy Temporary Laboratory Report Forms of patient results will be delivered periodically to patient floors and the ED.
  • Tests performed during the downtime will transmit to APeX once the server comes back online. If you do not see the results appear in APeX, try checking again closer to the end of the downtime window.
  • Add-on orders will NOT be accepted by Clinical Lab. New samples need to be drawn. Please continue to use APeX lab requisitions and labels.

Important Additional Information:

  • Blood bank specimens need to be labeled with date, time, and signature of collector.
  • Please limit testing to those results needed for immediate clinical care.
  • Because of the increased dependence on manual processes, turnaround times may be delayed.
  • If results are needed for urgent patient care decisions, please call the Clinical Laboratories at 353-1667. Please, DO NOT call the individual laboratory sections as that inhibits staff from performing patient testing.