Operating System Requirements - IT Field Services

Policy Type: 
Policy

The following sections outline operating systems currently supported by ITFS, no longer supported by ITFS, and future operating system support plans for ITFS. 

Medical Center customers please refer to this link for information regarding the Windows 7 Upgrade: http://readyfor7.ucsf.edu

Currently Supported

Windows

  • Windows 7, Service Pack 1 and above
  • Window XP (see "Support Ending Soon" section)

Mac

  • Mac OS X 10.8.x
  • Mac OS X 10.7.5

Support Ending Soon

Windows XP - April 8, 2014

More info: http://www.microsoft.com/en-us/windows/enterprise/endofsupport.aspx

It is recommended that you upgrade to Windows 7 as soon as possible. Failing to upgrade your system from Windows XP can result in security vulnerabilities, lack of updates, lack of support and unexpected system behavior. This could directly effect your ability to conduct UCSF business. There will no longer be security patches, driver updates or escalated support options available after April 8, 2014.  After this date, Windows XP will no longer meet the UCSF minimum security standards and this may result in removal of network access.

Upgrade Options

All systems upgraded by ITFS will require new hard drives, at a cost of ~$60 for desktops and ~$180 for laptops.

Computer AgeRAMReplaceReimageUpgrade RAM and ReimageNotes
≤ 3 years ≥ 4GB   X   This will increase the useful life of the computer by 2 or more years.
< 4GB     X
4 years ≥ 4GB   X*  

This will increase the useful life of the computer by 1 year.
*ITFS recommends replacement.

< 4GB     X*
≥ 5 years any X     This computer is obsolete, and should be replaced.

Recommendations for how to upgrade existing systems from Windows XP

  • ITFS will be upgrading systems for subscribers through April 2014 as part of the service.  If you would like your computer upgraded sooner, please submit a ticket.
  • ITFS provides directions and information for imaging a system to Windows 7 here: ITFS System Imaging. Please contact your departmental CSC for assistance.
  • ITFS can provide consulting to evaluate the impact and resources required to upgrade to Windows 7 at no cost for non-subscribers.
  • ITFS can do the conversion for you. An average upgrade is 3-6 hours depending on the amount of data and applications, at the rate of $75/hour. To request this service please submit a ticket.

No Longer Supported

Windows

  • Windows XP (April 8, 2014)
  • Window Vista (2010/2011)
  • Windows 2000 (2010)
  • Windows NT (2004)

Mac

  • Mac OS X 10.6 (Snow Leopard)
  • Mac OS X 10.5 (Leopard)
  • Mac OS X 10.4 (Tiger)
  • Mac OS X 10.3 (Panther)
  • Mac OS X 10.2 (Jaguar)

Future Operating Systems

Windows

  • Windows 8.1 - Pending testing and application validation. No ETA.

Mac

  • Mac OS 10.9 - Pending testing and application validation. No ETA.

Other Resources