it.ucsf.edu

Services

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A.R.T. System (Application, Review & Tracking)
Application Review and Tracking (ART) is a software package that streamlines the application steps typical in funding and training programs. ART replaces emails, faxes, spreadsheets and copying often done to collect, review and score applications. ART also provides flexible follow up and reporting.
Adobe Acrobat Professional
Adobe Acrobat Professional is available for IT Field Services customers and students of the Graduate Division, School of Medicine and School of Pharmacy. This page has the instructions for acquiring and installing Adobe Acrobat Professional.
Advance
Advance is a secure web-based application that provides faculty, academics, and academic personnel administrators with academic profile information, as well as online tools designed to manage the academic appointment and advancement process.
Anti-Virus (AV)
Symantec Endpoint Protection (SEP) provides anti-virus (AV), intrusion prevention (IPS), web browser protections, and client firewall for Windows; AV and IPS on Mac OSX; and AV on Linux computers.
APeX
An electronic health record across all care settings at UCSF Medical Center, UCSF Benioff Children's Hospital and more than 130 UCSF clinics.
Application and Website Security
Application and Website Security scanning services
Audio Conferencing + Audio Conferencing Vendors
Audio conferencing services are provided by ConferencePlus and ReadyTalk.
Automatic Active Directory and Email Account Provisioning
UCSF is implementing an automated process to create an Active Directory and Email account for new staff on their first day employment.
AV Design and Engineering
Educational Technology Services (ETS) is responsible for engineering and design of all classroom technology systems in UCSF's General Assignment classrooms:
AV Equipment Rentals
A wide variety of audio visual and computer equipment is available to UCSF faculty, staff and students for rental. You have the option to pick up and drop of equipment or we can deliver and pick up for an extra charge. Daily and half-day rentals are available.
AV Technical Support
For lectures, conferences and other events, ETS is the media solution for all your technical needs. Our friendly, knowledgeable technicians will set up venues to meet your exact specifications, as well as provide reliable onsite technical support throughout your event.
Basic Support
The Basic Computer Support service is an integrated suite of support services for campus faculty and staff university-owned Windows, Mac, iOS, Android, and Lync devices. Support staff use Bomgar remote control tools when available to provide assistance and service support.
BearBuy
BearBuy is the UCSF e-procurement system designed to support the academic and research mission. This SciQuest system facilitates the requisition, approval, receipt, and payment processes.
BigFix Endpoint Manager
When it comes to securing UCSF IT resources, we can't fix what we can't see. The BigFIx Endpoint Manager allows UCSF IT find, fix and secure IT resources attached to the network.
Blackline Account Reconciliation
BlackLine Account Reconciliation System provides automation in reconciling balance sheet accounts to reduce manual processes, enhances control and visibility. The system is hosted and interfaces with the Financial GL system.
Box
Store and share files across devices and across the enterprise with the cloud-based box.com.
Chatter
UCSF Chatter is a private, professional networking and collaboration tool. It allows users to create secured workspaces and invite users from UCSF (and externally) to exchange conversation and version-controlled files.
Cisco JABBER Video
Cisco JABBER Video for Desktops and Laptops is a communication application that provides video calling to other UCSF JABBER users using a desktop or laptop computer
Cisco JABBER VIDEO for iPad
Cisco JABBER VIDEO for iPad is a communication application that provides video calling to other UCSF JABBER VIDEO users using your iPad
Class Capture
Educational Technology Services (ETS) provides class capture – sometimes referred to as content capture, lecture capture, or course capture – is a system for recording ("capturing") classroom-based presentations and sharing them on the internet. All aspects of the presentation are captured, including the presenter (via video camera), the presenter's voice, the computer screen, and any computer audio. (Please note: We make an effort to avoid recording the audience, due to privacy concerns.) We provide both a live option (streaming), which enables viewers to watch the presentation as it happens, and an on-demand option, which enables viewers to watch the presentation at a later time. By default, all live presentations are converted to on-demand presentations once the event has concluded. Class capture at UCSF is focused primarily on academic presentations, and can be easily incorporated into any Moodle (CLE) course. The Schools of Medicine, Nursing, Pharmacy, and Dentistry all use class capture regularly. We also provide capture services for special events, grand rounds, journal clubs, and the UCSF Medical Center.
Classroom Scheduling
Educational Technology Services (ETS) through Classroom Scheduling is responsible for the scheduling of events into the University’s general assignment academic rooms. These rooms are available for academic events, departmental events and monthly meetings of community non-profit organizations.
Clinical Data Research Consultations (FAQs)
Clinical Data Research Consultations Frequently Asked Questions (CDRC FAQs)
Clinical Data Research Consultations (formerly THREDS and IDR Data Extraction Service)
Clinical Data Research Consultations is a service that extracts data sets from UCSF Medical Center and San Francisco General Hospital hospital data sources for research purposes.
Collaborate
Available within the Collaborative Learning Environment (CLE) or as a stand alone tool, the Collaborate tool formerly known as Ellumniate allows online classes and project collaborations.
Collaboration Tool
UCSF Chatter is a private, professional networking and collaboration tool. It allows users to create secured workspaces and invite users from UCSF (and externally) to exchange conversation and version-controlled files.
Collaborative Learning Environment
The Collaborative Learning Environment provides a versatile framework designed to meet the current and future needs for learner-centered environments, collaborative learning, and other collaborative activities at UCSF.
ConferencePlus Audio Conferencing
ConferencePlus is a vendor provided web and audio conferencing solution.
CrashPlan
CrashPlan Pro is a software application for Windows and Mac OS X that performs a complete and continuous backup of your computer's profile or home directory. Backups are unattended and automatic from anywhere your computer has an Internet connection.
Data Center Services
Let our experienced, professional and knowledgeable staff handle your Data Center needs so you and your staff can spend more time advancing healthcare worldwide.
Data Network Recharge: System Information
The UCSF Data Network Recharge was approved in March, 2009, by the Chancellor’s Executive Budget Committee. ITS was charged to develop and implement a new electronic system to automate the data network recharge ($36/FTE/month).
Data Recharge
The Data Recharge system is a web-based application that provides faculty and staff with tools to view details relating to the UCSF Data Network recharges. Information can be viewed by department, fund/DPA, or individual employee ID.
Data Warehouse and Business Intelligence
Data Warehouse and Business Intelligence is the enterprise wide reporting and analytics solution within UCSF which includes the following subject areas: Financial, Payroll, Sponsored Projects, Budget Projections, Space.
Database and Unix Administration
UCSF Database and Unix Administration team is responsible for support of Campus databases and Unix/Linux servers.
Dell Data Protection Encryption (DDPE)
Dell Data Protection Encryption - UCSF standard for device encryption
Digital Signature
DocuSign is a cloud-based electronic signature application that allows users to send and sign securely as well as input other data into a document and also automate the document's workflow.
Directory Services
UCSF ITS maintains the UCSF online Faculty/Staff Directory and Departmental Offices Directory. The directories provide a central source for contact and location information for UCSF Campus and Medical Center employees and departments.
DocuSign
DocuSign is a cloud-based electronic signature application that allows users to send and sign securely as well as input other data into a document and also automate the document's workflow.
Drive, Tape, and Data Destruction
ITS can safely and securely perform digital media sanitation services and destruction services.
Drupal Webhosting
UCSF ITS offers Drupal web hosting for UCSF organizations.
e-Discovery
Electronic discovery refers to discovery in civil litigation which deals with the exchange of information in electronic format.
e-Signature
DocuSign is a cloud-based electronic signature application that allows users to send and sign securely as well as input other data into a document and also automate the document's workflow.
eduroam
eduroam (education roaming) is the secure worldwide federated network access service developed for the international research and education community.
Effort Reporting System (ERS)
The Effort Reporting System is a UC system-wide application that uses payroll data to verify that wages charged to federally sponsored projects are reasonable estimates and provides "after the fact" certification of the effort requested in the proposal/award.
Electronic Signature
DocuSign is a cloud-based electronic signature application that allows users to send and sign securely as well as input other data into a document and also automate the document's workflow.
Elluminate
Available within the Collaborative Learning Environment (CLE) or as a stand alone tool, the Collaborate tool formerly known as Ellumniate allows online classes and project collaborations.
Email
mail@UCSF is a suite of products for UCSF email, calendaring, contact information, and spam filtering.
Email Mobile Access
The mail@UCSF system allows access to email, calendaring and contact information to your portable devices. The two types of mobile device synchronization services are BlackBerry Enterprise Server and ActiveSync.
Email Spam Filter
The mail@UCSF system includes access to an integrated hardware and software anti-spam solution designed to protect your email account from spam while providing the functionality our customers require.
Email Web Access
Access to mail@UCSF accounts and features through the Outlook Web App (OWA) web mail client.
Emergency Mass Notification System
Everbridge is an Emergency Mass Notification System used by the Medical Center Emergency Management Department and UCSF IT. Everbridge is used to send notifications to individuals or groups, using lists, locations, and visual intelligence. This system keeps everyone informed before, during and after events (ex. Major disaster, Employee strike, etc.).
Event Support
Support for conferences and special events, including off-site and after-hours
Everbridge
Everbridge is an Emergency Mass Notification System used by the Medical Center Emergency Management Department and UCSF IT. Everbridge is used to send notifications to individuals or groups, using lists, locations, and visual intelligence. This system keeps everyone informed before, during and after events (ex. Major disaster, Employee strike, etc.).
EZproxy
Access to library resources from off campus using your MyAccess login.
FAQs for Field Services
Brief answers about IT Field Services
Financial Reporting
WebLinks is a web-based tool for reporting financial, payroll and personnel information within UCSF.
Financial Systems
PeopleSoft is a financial system that encompasses transactions for procurement to payment, proposals to awards, bill to cash, and ledger activities including reporting and reconciliation.
Firewall (Client)
Symantec Endpoint Protection (SEP) provides anti-virus (AV), intrusion prevention (IPS), web browser protections, and client firewall for Windows; AV and IPS on Mac OSX; and AV on Linux computers.
Firewall Management
Firewalls are physical appliances that allow or block traffic into and out of a secured network.
Gartner Research Portal
A free service for all UCSF faculty, staff and students wanting to access Gartner's research and advice. Includes access to research, industry trends, analysis, webinars and more.
HBS Timekeeping System
The HBS Timekeeping system is an online time and attendance system for use by all academic and administrative staff (exempt and non-exempt employees) who earn leave.
Health Care Technology Research
A free service for all UCSF faculty, staff and students wanting to access Gartner's research and advice. Includes access to research, industry trends, analysis, webinars and more.
Hosted by IT Service Desk
Active Directory Account
Human Resource Systems
The Online Payroll and Personnel System (OLPPS) provides automated facilities for the payroll and personnel requirements of the University. It includes systems for querying employee records and information related to accounts and funds.
iClickers
Educational Technology Services (ETS) provides iClickers for loan. ETS also rents a wide variety of audio visual and computer equipment to UCSF faculty, staff and students. You have the option to pick up and drop of equipment or we can deliver and pick up for an extra charge. Daily and half-day rentals are available.
IM at UCSF
Instant Messaging is an alternative mode of communication that allows quick, effective and efficient communication by allowing two way real time conversations with a group or individual. ITS is now offering a new secure service for the campus.
iMedRIS
iMedRIS is the online submission system for the Committee on Human Research (CHR), the Clinical Research Centers (CRC), and the Gamete, Embryo and Stem Cell Committee (GESCR).
Incident Response
For documenting, tracking, and facilitating the resolution of Information Security incidents.
Individual Identifier Database (IID)
The Individual Identifier System (IID) acts as a clearing house for identities, matching identity qualifying information ensuring that each person has one and only one identity record keyed by a unique UCSF identity number.
Instant Messaging
Instant Messaging is an alternative mode of communication that allows quick, effective and efficient communication by allowing two way real time conversations with a group or individual. ITS is now offering a new secure service for the campus.
Integrated Data Repository
The Integrated Data Repository is a secure, convenient and compliant data warehouse of clinical and life sciences data for use by researchers. The objective of the IDR is to improve the quality of clinical and translational research at UCSF and CTSI affiliated institutions.
IT Account Request Forms
Active Directory Account
IT Automation Services
Automation Services provide assessments and development of automated software solutions to reduce repeatable manual functions.
IT Continuity Plan Procedures
Medical Center IT Continuity Plan Procedures support the restoration of operations, computing resources, and critical data under the Disaster Recovery Plan and Emergency Mode Operations Plan in the event of an emergency.
IT Field Services - Medical Center
Welcome to the Medical Center IT Field Services homepage.
IT Service Management (ITSM)
Service Management is a people program supported by process and tools, not a process or tools project supported by people.
IT Testing Services
IT Testing Services provides consulting, strategic planning and hands-on functional testing for various Medical Center and IT systems.
ITFS Software Offer - CrashPlan
For ITFS Supported Customers Only. CrashPlan provides continuous backup of your data within your user profile (Desktop, My Documents, etc) on your workstation and features simple self‐service data restores.
Licensed Software
Customer Support Services provides information, documentation, and licensed software for the campus community. You must be accessing this page from a UCSF computer in order to download the software. We do not provide technical support for every application.
Mailing Lists
There are several ways to post a mass-mailing; server-based distribution lists (dl), listservs, personal distribution lists and mail merges. Here's a quick table to assist in determining which method works best for you.
MCFS
Welcome to the Medical Center IT Field Services homepage.
Medical Center Account Request
The single form for access to most Medical Center systems.
Medical Center Pagers
Use an online form to request Medical Center pagers.
Merit
Web Merit is a UC systemwide application that automates and distributes many of the tasks associated with batch merit increases.
MPM (Magical PAF Machine)
The MPM enables users to process renewal and funding changes for most faculty. The MPM validates data, prevents out-of-compliance transactions, alerts users to transactions which require policy exceptions, eliminates need for clerical review, and more.
MyAccess Single Sign-On
MyAccess is UCSF’s single-sign on (SSO) service which enables you to access a variety of applications via a common user id and password.
MyExpense
MyExpense is the UCSF Campus automated reimbursement system for employee travel and non-travel, and guest travel reimbursement.
MyResearch
MyResearch is a secure data hosting service for researchers. This service provides research teams with a professionally managed, secure, web based, collaborative environment in which to manage files containing sensitive data.
MySoft Online
MySoft Online is a web-based application that provides faculty and staff with tools to view details related to recharges for FAS services.
Network Access Control - NAC
A software agent, a Network Access Control (NAC) system will be implemented on the VPN and wireless networks at UCSF starting in July 2015.
Non-IT Field Services System Patching
System patching via BigFix is available for customers not supported by IT Filed Services.
Online Payroll and Personnel System (OLPPS)
The Online Payroll and Personnel System (OLPPS) provides automated facilities for the payroll and personnel requirements of the University. It includes systems for querying employee records and information related to accounts and funds.
Outreach
IT Security provides security awareness training and education services to UCSF faculty, staff, and students. Find out more about how it benefits you and the university and win prizes in the process!
Payroll System
The Online Payroll and Personnel System (OLPPS) provides automated facilities for the payroll and personnel requirements of the University. It includes systems for querying employee records and information related to accounts and funds.
PeopleSoft
PeopleSoft is a financial system that encompasses transactions for procurement to payment, proposals to awards, bill to cash, and ledger activities including reporting and reconciliation.
PGP
Symantec Encryption Desktop (PGP) is a software encryption solution that provides whole disk and external disk encryption for Windows, Mac OS X and Linux computers.
Physical Server Hosting
It Services offers managed physical servers
Podcasts@UCSF
A service offered by the UCSF Library and Center for Knowledge Management to allow the UCSF community to publish audio and visual content.
Premium Support
The Premium Computer Support service includes all services provided by the Basic Desktop Support service, with several differentiators that increase the overall scope, flexibility, quality, and responsiveness of the service.
Printer Request (Medical Center)
To purchase a new networked printer, please open a ticket online using the Self-Help portal.
Project Management (Medical Center IT PMO)
The Medical Center Project Management Office (PMO) provides a number of professional project management activities for various Medical Center Clinical Systems and IT infrastructure projects.
Project or Hourly Field Support
Hourly rate charged for anything that is not covered by the service catalog for basic or premium service.
Proof of Encryption
Alternate Encryption methods can be used with the use of a Docusign approval process. Examples of this can include Windows built in BitLocker or Apple's File Vault 2. This encryption is commonly referred to as OEM or Original Equipment Manufacturer provided encryption.
Qualtrics Web Surveys
The Qualtrics Research Suite allows you to build, distribute and analyze online surveys — from the very simple to the most complex.
ReadyTalk Audio and Web Conferencing
ReadyTalk is a vendor provided web and audio conferencing solution.
REDCap
Both REDCap and REDCap Survey provide functionality and features to enable researchers to rapidly develop databases or online surveys, respectively.
Registering Your Computer
Registering your computer.
Research Data Browser
The Research Data Browser allows you to explore, view, and export de-identified APeX patient record sets, including demographics, encounters, diagnosis, medications, labs, procedures, and more.
Secure Email
UCSF Medical Center IT, ITS and the School of Medicine ISU have jointly developed a system to send secure email. The UCSF Secure Messenger system is designed to help faculty, students, and staff comply with the federal HIPAA regulations.
Security Training
Available Security Trainings
Server Hosting
It Services offers managed physical servers
Service Catalog and Gap Analysis
Compare your current support model to our computer support services. Detailed service catalog with information on how to conduct a gap analysis.
ServiceNow
ServiceNow is an enterprise application that provides a robust suite of applications to automate and streamline IT and business unit operations. ServiceNow is offered under a Software-as-a Service (SaaS) business model and is accessed through a web-based interface that can be easily configured to adapt to a variety of workflow and processes.
SFGH THREDS
Clinical Data Research Consultations is a service that extracts data sets from UCSF Medical Center and San Francisco General Hospital hospital data sources for research purposes.
SFGH THREDS (FAQs)
Clinical Data Research Consultations Frequently Asked Questions (CDRC FAQs)
Software Licensing
Customer Support Services and UCOP provide information, documentation, and licensed software for the campus community. We do not provide technical support for every application.
SSL Certificates
IT Security provides certificate services for members of the University of California, San Francisco community. This service provides commercial certificates verified to work with most major platforms and browsers including Firefox, IE, and Safari.
Streaming
Educational Technology Services (ETS) provides class capture – sometimes referred to as content capture, lecture capture, or course capture – is a system for recording ("capturing") classroom-based presentations and sharing them on the internet. All aspects of the presentation are captured, including the presenter (via video camera), the presenter's voice, the computer screen, and any computer audio. (Please note: We make an effort to avoid recording the audience, due to privacy concerns.) We provide both a live option (streaming), which enables viewers to watch the presentation as it happens, and an on-demand option, which enables viewers to watch the presentation at a later time. By default, all live presentations are converted to on-demand presentations once the event has concluded. Class capture at UCSF is focused primarily on academic presentations, and can be easily incorporated into any Moodle (CLE) course. The Schools of Medicine, Nursing, Pharmacy, and Dentistry all use class capture regularly. We also provide capture services for special events, grand rounds, journal clubs, and the UCSF Medical Center.
Symantec Encryption Desktop (PGP)
Symantec Encryption Desktop (PGP) is a software encryption solution that provides whole disk and external disk encryption for Windows, Mac OS X and Linux computers.
Symantec Endpoint Protection (SEP)
Symantec Endpoint Protection (SEP) provides anti-virus (AV), intrusion prevention (IPS), web browser protections, and client firewall for Windows; AV and IPS on Mac OSX; and AV on Linux computers.
Teleconferencing Vendors
Audio conferencing services are provided by ConferencePlus and ReadyTalk.
Timekeeping
The HBS Timekeeping system is an online time and attendance system for use by all academic and administrative staff (exempt and non-exempt employees) who earn leave.
Travel Support - On the Road
Travelers and those accessing UCSF services remotely
UCSF Active Directory Account Manager
The mail@UCSF Password Reset Tool provides a convenient way of managing access to your email/computer account.
UCSF Active Directory Customer Accounts
Active Directory accounts (commonly referred to as a computer or email account) are a Microsoft-based technology that provides a variety of networked services.
UCSF Active Directory Resource Accounts
Resource accounts are used to create mailboxes that represent resources, such as conference rooms or equipment items such as projectors. Customers can then book these items via the calendaring feature of Exchange in much the same way that they invite fellow attendees.
UCSF Box
Store and share files across devices and across the enterprise with the cloud-based box.com.
UCSF Listserv
UCSF ITS-hosted electronic mailing lists for the UCSF community; listserv owners must be UCSF faculty, students, or staff.
UCSFguest - Open Wireless
Wireless access for visitors to UCSF facilities
UCSFwpa - Secure Wireless
Protected wireless network service with an Active Directory (AD) account for faculty, staff, and students.
Unified Messaging Voicemail
With Micrsoft Exchange 2010 Unified Messaging, you can manage your voicemails and emails in the same place with a consistent and easy to use interface!
Video Production
Educational Technology Services (ETS) offers professional video recording of classes, lectures, conferences, surgical procedures and other UC events.
Videoconference Support
UCSF IT Services together with SAA-ETS classroom services offers four video conferencing options to collaborate with colleagues, patients and peers across campus and/or around the world. Reduce your travel expenses and join the UC effort to save time, save money and conserve valuable resources by using video conferencing.
Virtual Server Hosting
IT Services offers managed virtual servers as a lower cost alternative to managed physical servers.
Voice Services from the Campus
Faculty and staff can order phone lines and voice mail services from ITS.
Voice Services from the Medical Center
Use an online form to request voice services from UCSF Medical Center IT
VPN
The Virtual Private Network (VPN) is a system which allows remote access to network resources normally only available at a UCSF location.
Web Conferencing Vendors
Audio conferencing services are provided by ConferencePlus and ReadyTalk.
Web EDB Update
The Web EDB Update is a Payroll and Personnel application that enables real-time processing of EDB transactions.
Web Hosting
UCSF ITS offers Drupal web hosting for UCSF organizations.
Web Inquiry
Web Inquiry is a Payroll/Personnel application that provides employee information related to appointments, benefits and leave accruals
Web Merit
Web Merit is a UC systemwide application that automates and distributes many of the tasks associated with batch merit increases.
Web New Hire
Web New Hire is a Payroll and Personnel application that enables users to complete a hire transaction and establish a new employee ID.
Web PAN
An online tool to meet compliance requirements for payroll changes. Post Authorization Notification (PAN) is generated when a change is made to a payroll record; the PAN reviewers use Web PAN to verify the accuracy of the payroll change.
Web Style Guide
Resources for people building UCSF websites
WebLinks
WebLinks is a web-based tool for reporting financial, payroll and personnel information within UCSF.
Whitepaper
A free service for all UCSF faculty, staff and students wanting to access Gartner's research and advice. Includes access to research, industry trends, analysis, webinars and more.
Wireless Service
UCSF wireless networking services