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ServiceNow

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How to Request Access

By default all UCSF employees and affiliates have self-service access in ServiceNow to submit requests and report issues. Those who require elevated access can request it by completing the ServiceNow Account Request form. 

Overview

ServiceNow is a cloud-based platform that offers enterprise IT service management (ITSM) solutions. It provides a comprehensive suite of applications to manage and automate business processes, such as IT services, customer service, human resources, security operations, and more.

ServiceNow's primary goal is to simplify and streamline IT and business operations by providing a single system of record for all tasks, assets, and processes. It is used by organizations of all sizes, from small startups to large enterprises, to improve efficiency, productivity, and customer satisfaction.

The primary use of ServiceNow at UCSF is for IT Service Management (ITSM), where it is utilized by various departments such as Enterprise IT, Clinical Systems, and Department IT to implement and follow ITIL-based Service Management practices. This involves managing and resolving IT-related incidents, requests, problems, changes, and configurations through the use of ServiceNow's case management and ticketing system. Over the years, UCSF has expanded the use of ServiceNow to include Medical Center Facility Support Services, Vulnerability Response, and Integrated Risk Management.

 

Training and How-Tos (for Elevated Access User only)

  • Service Manager: Jason Lin
  • Service Owner Team: ITSM Technical
  • Service Support Team: ITSM Process
  • Audience: Affiliate, Faculty, Principal Investigator (PI), Research Staff, Researcher, Staff, Student
  • Service Category: Business Applications