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Service Interruption
General Network Latency
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Reason: The Service Desk has received reports of network latency affecting multiple systems.
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Services impacted: Network Services, MyAccess Single Sign-On
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Impact Tier: 1- Most Critical
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Status State: Resolved
UCSF IT identified the root cause and addressed the issue. Services are all restored to full functionality and IT continues to monitor.
UPDATE: Network traffic has been routed to back up infrastructure and service has been restored. IT continues to monitor the situation while working to resolve issues with primary systems.
Most customers were unable to connect or experiencing slowness to MyAccess (myaccess.ucsf.edu) or to MyAccess authenticated applications as well as some other applications.