it.ucsf.edu

Bring Your Own Device

Marc Lowe's picture

Bring Your Own Device (BYOD) to UCSF

You can use your own smartphone, tablet, laptop, or computer to access UCSF systems but it needs to comply with UCSF's security policy. This is to ensure that your device, the UCSF network, and UCSF sensitive data all remain safe.

 

Getting Technology Help

The UCSF IT Service Desk is available 24 hours a day, 7 days a week:

The UCSF Library has an in-person help desk at the Parnassus Library in room CL240

http://www.library.ucsf.edu/services/computing/help

 

Recommendations for Purchasing a Computer

Standard recommendations for staff: http://jacs.ucsf.edu/
Technology Requirements for Students: http://it.ucsf.edu/students/reqs

 

Encryption

UCSF provides encryption software for Macs and Windows.

You can learn more and download it from: http://it.ucsf.edu/encrypt

BigFix is automatically installed if you use the BYOD version of the Encryption software installer.

 

Antivirus

UCSF provides Symantec Endpoint Protection (SEP) free of charge to UCSF faculty, staff, students, and researchers.

You can download it from: http://software.ucsf.edu

 

BigFix and Computer Registration

ALL computers used for UCSF work or education must have BigFix installed and be registered, whether they are personally-owned or University-owned. BigFix allows UCSF IT find, fix and secure devices on the UCSF network. BigFix only collects hardware and software information about your computer; it does not record personal information such as your browsing history or your documents.

You can download BigFix from:

http://it.ucsf.edu/services/bigfix-endpoint-manager/additional/bigfix-installation-windows-and-mac-os

You can learn more about BigFix here:

http://it.ucsf.edu/services/bigfix-endpoint-manager

You can read Frequently Asked Questions (FAQs) about BigFix and Computer Registration here:

https://it.ucsf.edu/pages/it-security-townhall-faqs

BigFix is automatically installed if you use the BYOD version of the Encryption software installer.

Computer Registration is done via a web page that will load when you install BigFix.

 

VPN

VPN will let you access UCSF-restricted resources (e.g., file shares, servers, desktops, and journal articles) while off-campus or not on the UCSF network.

If you access your email from a computer while off-campus, you will need to sign in to VPN first. This does not apply to UCSF Webmail, smartphones, or tablets.

The VPN program (Junos Pulse) can be downloaded from: http://software.ucsf.edu/

You can learn more about VPN here: http://it.ucsf.edu/services/vpn

 

Email

You can set up email on your computer, smartphone, or tablet by following the instructions here: /services/site-email

You can also access UCSF Webmail at: https://mail.ucsf.edu

If you access your email from a computer while off-campus, you will need to sign in to VPN first. This does not apply to UCSF Webmail, smartphones, or tablets.

Learn more at: http://tiny.ucsf.edu/vpn2email

You can set up your email recovery questions at https://pwmanage.ucsf.edu

This will let you regain access if you forget your password or your account gets locked.

 

Encrypted Storage and Security Products

UCSF has a list of recommended security products, including physical locks and encrypted external drives.

http://it.ucsf.edu/how_do/recommended-security-products

 

Backup

The UCSF community is eligible to use CrashPlan, an online backup service, at a discount.

UCSF recommends backing up your computer to an encrypted drive.

 

Software Discounts

UCSF staff and faculty can purchase Microsoft Office and Microsoft Windows at a discount, and UCSF students can purchase a Microsoft Office 365 subscription at a discount from:

http://ucsf.onthehub.com/WebStore/Welcome.aspx (MyAccess login required)

UCSF students, staff and faculty can use VMware software for educational, instructional and non-commercial research purposes.

VMware Academic Program (MyAccess login required)

 

Offboarding

When you leave UCSF, you will need to remove all UCSF data and software from your computer.

The only way to ensure ALL UCSF data has been removed is to securely reformat or factory-reset (ERASE) your hard drive and any external drives (USB thumb drives, external hard drives, etc). Please contact your computer vendor for support.

You can also manually search for and securely remove UCSF data and applications, see this page for more information: http://it.ucsf.edu/pages/cleaning-your-personal-byod-computer-when-leaving-ucsf