it.ucsf.edu

VPN

On Tuesday, September 10, UCSF IT will disable split tunneling on UCSF VPN.
Split tunneling is what currently allows you to access local network (e.g., on your home network) printers and computers when you are connected to UCSF VPN. After this change you will no longer be able to access these local network resources while connected to UCSF VPN. You can still print to your local network printer: print jobs will sit in the local printer queue until you disconnect from VPN, then they will print.
We are making this change for two reasons:

  1. Split tunneling is a security hole, which could allow compromised computers on a local network to gain access to the UCSF network.
  2. Customers on some local networks are unable to access UCSF network resources while split tunneling is enabled.

Please see our VPN FAQ for more information. If you have any questions please contact the UCSF IT Service Desk at 415-514-4100, or chat with a technician at https://help.ucsf.edu.

Overview

VPN allows users outside of the UCSF network access to restricted resources (e.g., connecting to file shares, servers, desktops) on the UCSF network as if they are physically located on the UCSF campus.  The system provides a fully encrypted connection between the client device (laptop, PDA, tablet, etc.) and the UCSF network providing access identical to systems connected with a cable in a UCSF facility.

 

**Accessing UCSF email using the Outlook desktop client from outside the UCSF network requires the Pulse Secure VPN client.

 

VPN access is available to Faculty, staff, students and affiliates with an Active Directory account. Affiliates may gain access through a departmental request.

 

How to access VPN
  • Pulse Secure -  ​Download Pulse Secure client for Windows, Mac and LInux to connect your computer directly to the UCSF network allowing you full access to servers and applications.
  • Mobile Devices – Download Pulse Secure from Google Play or the App Store to connect using Apple iPads, iPhones or Android devices. Enter https://remote.ucsf.edu/pulse as the connection url.
  • Web Portal - Browse to https://remote.ucsf.edu from IE, Firefox or Chrome.  The web portal provides limited functionality.  See VPN FAQ for more information.
 
Logging on to VPN

Use your Active Directory account.  For additional security, the UCSF VPN requires dual-factor authentication.   Instructions here.

 

 

Need more help?

To get IT help, contact the Service Desk at 415-514-4100.