Standards and Guidelines

UCSF Enterprise IT has standards and guidelines to assist you in work. The current standards and guidelines have been grouped thematically and each link will provide informational guidance related to processes in your area of work.

Desktop Support

These standards and guidelines for Desktop Support and Field Services highlight the methods for requesting and receiving support for technological assets at UCSF.

Web Services

Web Services provides support for the development of websites at UCSF and guidance into the design best practices as well as making your site digitally accessible.

Research

The Research standards and guidelines will assist in navigating the storage of your research data in the cloud.

Artificial Intelligence

The standards and guidelines for Artificial Intelligence will assist you in understanding the types of AI tools and how to leverage these tools responsibly in your work at UCSF.

Data Protection and Large Language Models

IT Security

The security of the available applications as well as your personal and UCSF's data is of paramount importance to the enterprise. The following standards and guidelines will help keep you, your data and UCSF safe.

IT Service Management (ITSM)

The IT Service Management (ITSM) standards and guidelines highlight the processes to improve the quality, effectiveness and efficiency of delivering IT services to the UCSF community by leveraging accepted industry best practices, such as the Information Technology Infrastructure Library (ITIL).

IT Enterprise Service Level Agreement (SLA)

Collaboration Tools

The standards and guidelines for Collaboration Tools will highlight the applicable bulk email standards and the use of third-party email systems as well as the methods for protecting data on mobile devices.

Network Services

The Networks Services standards and guidelines will discuss the methods for connecting to UCSF systems via wired or wireless networks.

UCSF Wireless RF Design Guideline