Active as of 1/6/2016

The Cloud Applications team supports DocuSign, Smartsheet, Qualtrics, and soon Jira.

Data Center Services provides secure, reliable hosting and data management solutions -- so you can focus on what you do best, providing innovative health sciences education, discovery and patient care.

This team manages UCSF's email communications and collaboration tools

The ECM team provides enterprise content management services for groups across UCSF, including Health, Supply Chain Management, Human Resources, Payroll and the Chancellor's Office. Perceptive Content (also known as ImageNow, Perceptive Experience) is the team's primary service offering. We are moving to OnBase over the next few years.

Members of this Resolver Group will be responsible for Support, Maintenance and Minor Enhancements for the applications in the respective tower.

Members of this group are responsible for support, maintenance and minor enhancements for the Drupal website hosting and related services.

Members of this Resolver Group will be responsible for Operational Support related to Email, Lync, and Chat.

Members of this Resolver Group will be responsible for Operational Support related to Voice and Video.

We manage the systems that secure your identity and control access to critical applications.

IT AV provides video and audio conferencing support for UCSF Health, Campus and Research community. This support includes but is not limited to video endpoint configuration & maintenance; web conferencing support for Zoom, Jabber UC and Teams; audios conferencing support for Zoom; and Telehealth support for Zoom. IT AV is the curator of the IT Audio Visual Conference Room Standards and actively works with the UCSF community to maintain those standards for all future AV conference room projects.

ESCALATIONS: Email ITFS – DesktopEngStaff. Mgr: Jesse Anderson

Group facilitates tickets related to data governance, compliance, process, and EIA program related inquiries and incidents. Example of these requests are tickets related to Enterprise Data Request Process (EDRP) and Clinical Data Request Process (CDRP).  The team also responds to questions related to policies governing access to data, data sharing with internal or external (third-parties), or general data governance inquiries.  IT Enterprise Program Office works closely with UCSF Privacy Office, Legal, and Risk, as well as other administrative functions.

IT Field Services offers comprehensive PC support for Oakland and UCSF systems throughout the East Bay region. We support the entire life-cycle of your IT assets, from purchasing standard systems, troubleshooting desktop and network issues, ensuring security standards are met and disposal of outdated systems. Walk-Up Support Hours are Monday through Friday from 2p to 4p in the HIS Department located in the Basement of the Outpatient Center.

IT Field Services offers comprehensive support to both PC and Mac systems. We support the entire life-cycle of your IT assets, from purchasing standard systems, troubleshooting desktop issues, ensuring security standards are met and disposal of out-dated systems.