Active as of 1/6/2016

The Cloud Applications team supports DocuSign, Smartsheet, Qualtrics, and soon Jira.

Data Center Services provides secure, reliable hosting and data management solutions -- so you can focus on what you do best, providing innovative health sciences education, discovery and patient care.

The Developer Experience (DevEx) Team helps teams at UCSF build and deliver software more effectively. Our work spans the platforms that support development as well as the product experience that shapes how people interact with the tools and services.Through platform support and developer tooling, we help teams build faster and more reliably by improving workflows, strengthening engineering practices, and supporting the systems that power software delivery across UCSF.Alongside that work, DevEx also provides product experience support through user experience (UX) research, information architecture, usability evaluation, and design. By partnering with teams early and often, we help clarify user needs, structure information in ways that make sense to users, and translate those insights into interfaces and workflows that are clear, usable, and effective.At the heart of it all is a shared goal: reducing friction for the people building software and for the people using it.

The ECM team provides enterprise content management services for groups across UCSF, including Health, Supply Chain Management, Human Resources, Payroll and the Chancellor's Office. Perceptive Content (also known as ImageNow, Perceptive Experience) is the team's primary service offering. We are moving to OnBase over the next few years.

Members of this group are responsible for support, maintenance and minor enhancements for the Drupal website hosting and related services.

Members of this Resolver Group will be responsible for Support, Maintenance and Minor Enhancements for the applications in the respective tower.

Members of this Resolver Group will be responsible for Operational Support related to Email, Lync, and Chat.

Members of this Resolver Group will be responsible for Operational Support related to Voice and Video.

We manage the systems that secure your identity and control access to critical applications.

To learn more about the IT Communications domain within the Office of the CIO (OCIO) and the services offered by this team, please consult the IT Communications service page. If you would like to submit a consultation or project request with IT Communications, submit the request via the IT Communications Intake Form.

ESCALATIONS: Email ITFS – DesktopEngStaff. Mgr: Jesse Anderson

IT Desktop Field Services East offers comprehensive PC, desktop project, and network support for BCH Oakland, BCH Mission Bay, SF General Hospital, and UCSF locations throughout the Eastern region of SF and in the East Bay. We support the entire life cycle of IT assets, from purchasing standard systems, troubleshooting desktop and network issues, ensuring security standards are met and disposal of outdated systems.

IT AV delivers comprehensive video conferencing and audiovisual support for the UCSF Health, Campus, and research communities, including video endpoint configuration, maintenance, and Zoom support. As curators of the IT Audio Visual Conference Room Standards, IT AV collaborates with the UCSF community to uphold these standards in all future AV conference room projects.

This team manages UCSF's email communications and collaboration tools