New Drupal website requests paused until March 2025.What do you need to know?As of December 2024, IT Web Services is scheduling all new site requests for March 2025. This is a change from the previous as-needed request and approval process.Why is there a change?We're making mandatory platform upgrades to our UCSF Drupal platforms. The migration from the older version to the most recent ensures that our websites remain safe, secure, and high performing.

Concord Fax is a digital solution for sending information via inbound and outbound electronic faxing. This application can be used to send information electronically in a manner that is secure, since Concord Fax is HIPAA-compliant. The following are a list of Frequently Asked Questions about Concord Fax. This page will be updated as more questions about Concord Fax are received.

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Windows 11 Upgrades BeginStarting in November 2024, IT will begin upgrading all ITFS-managed Windows computers to Windows 11. This upgrade takes 30-60 minutes of computer downtime and will provide optimized performance and enhanced security. Users have the option to upgrade their workstations as a self-service installation, using the steps below at a time that is convenient for them. Additional details on how to upgrade and what’s changing are listed below.  

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The DocuSign Account Share Request form has been decommissioned. Account sharing is no longer an administrative function is managed by the individual user. Please follow the below steps to share your account with a colleague. 

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IT Service Management Request ManagementService Request Management is the process by which IT fulfills customer requests for standard services. A service request is a formal request from a customer for access to standard services IT provides. The goal of Request Management is to deliver services in a defined repeatable, consistent and timely manner to support customers in the ability to get access to services to do their jobs. – Mitch Pautz, ITSM manager

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