Problem/Request

• The Honeywell handheld Barcode Scanner is not working.

Environment

• Location is a BCH Oakland site using IT equipment
• Barcode scanner model is Honeywell 1952

Resolution

The handheld barcode scanner must be charged in order to scan barcodes.

• You will see a green flashing light next to a red light on the front of the base to indicate it is charging.

Configure barcode scanner for APeX and TrackCore:

STEP 1	Scan the 2D barcode to the right.		The handheld will flash green and chirp indicating success.
STEP 2	Scan the 1D barcode to the right.		The handheld will flash green and chirp indicating success.
STEP 3	Test the configuration by opening a blank Microsoft Word, Notepad or WordPad document. Scan the 2D barcode to the right.		Confirm the value DOES NOT include any ~ (tilde).   Confirm the value DOES include \ (back slashes) at beginning and end.   The scanned value should look something like this: \ITM0017\

PROGRAMMING IS COMPLETE!

• If the scanned value doesn't pass testing, repeat steps 1 & 2 again.
• If you need further assistance, please contact the BCH Oakland IT Service Desk at 415-514-4100.
   

Additional Barcode Troubleshooting Steps

Restore to default:

1. Scan the 1D Default barcode below.

   
2. The LED lights on the handheld will flash green, and it will chime.
   1. If there is no chime, or the LED lights are red, the scan was not successful. Try it again, using a different angle or distance from the barcode.
   2. Place the handheld on its dock.  After a few moments, it will begin to chirp and flash green.  DO NOT REMOVE THE SCANNER FROM THE BASE DURING THIS PROCESS.
3. When the chirping stops, the scanner is now ready for use.

Pair handheld with its base:

1.  Scan the barcode on the back of the base.
2. The handheld will flash green and chirp indicating success.