What you need to know

Customers must: 

• Comply with University and Campus IT policy and guidelines including:
  • Acceptable Use of Electronic Information Resources Use Policy
  • UCSF Policy 650-16: Information Security and Confidentiality
  • UCSF Minimum Network Connectivity Requirements
  • UCSF Implementation of the UC Electronic Communications Policy
• Utilize the standard contact methods for incidents 
• Contact the IT Service Manager or Divisional Liaison to request additions or changes in established service levels
• Ensure availability of customer representative(s) when resolving a service-related incident or request
• Be responsible for all planned and unplanned computer hardware replacement and software costs including cables, peripherals and lockdown devices