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ITFS Desktop Support FAQs

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Frequently asked questions

How do I request Desktop Support?

  • IT Field Services customers and former SOM ISU and ITS DLS customers: Call the Service Desk at 415-514-4100 to have a ticket created. You may also chat with a Service Desk Technician now.
  • If you have no support or receive support from another team, please do call the Service Desk so a ticket is created and correctly routed.
     

How do I get or manage network storage?

  • All clients are provided with a base of 5GB of network storage, which is backed up nightly. Additional storage is available as needed.
  • Staff can self-restore files for a 14-day window; if you need longer file storage, you may submit a request. We can also back up local workstations for staff who cannot access the primary provided network storage. If you need either service, submit a request in one of two ways:

How do I request access to network shares?

  • Ask your Departmental Authorized Account Requestor or Manager to submit a ticket. This person will need to fill out the appropriate form on the Employee Self-Service site: https://ucsf.service-now.com/ess/.
     

How do I dispose of or surplus unwanted or old equipment?

  • Important: All data must be removed from any equipment no longer in use.
  • For data removal: IT Field Services customers, please call the Service Desk at 415-514-4100 to have a ticket created.

How do I order mobile devices (smartphones, tablets)?

IT Field Services customers: Check with your supervisor to request a mobile device.