Frequently asked questions

Here are some of the most-often-asked questions about ordering computers or accessories at UCSF.

How do you split up the chart string if you want to use more than one?

Customers who want a split funding source (e.g., COA, chart string) can reply to the Service Now ticket regarding the fund source information.
Customers can also ask this split-funding question in the Comments field.

Why are we asking people to order computers and accessories from a central IT group?

Our process provides a faster and centralized purchasing process and also ensures the use of standardized supported hardware.

What if you don't want employees requesting purchases of computers?

The manager will receive a copy of the email detailing the order and respond accordingly.

What is Depot return policy?

Unless the product is defective or the return is a direct result of our error, a return can be made within 10 business days of deployment. A restocking fee of 15 percent will be charged.
Return policy on custom orders: If an order was received through BearBuy via the customer's department procurement process, it is the customer's responsibility to contact the vendor about the return.

Is it possible to buy desktops and laptops now without assigning employee names to them, since the new employees have not started work yet?

Yes. Any items offered in Service Now from the Depot can be purchased ahead of time without an employee name.
The "Requested for" name should be that of the person who will be holding the device for the new employee.
- When the new employee starts work, the customer can open a new request ticket (RITM) for existing hardware or to request setup.

Computer and Accessory Ordering