The Business Process Transformation team is all about making things work better. We redesign the way we do things to be more efficient, effective, and agile, all while ensuring satisfaction. We're driven by the need to grow and adapt to new challenges, always working towards our departmental goals.

Our main goal is to bring people, technology, and culture together for a big change. We want to reshape how we work inside, achieve new business goals, and provide top-notch value to our customers. As a team, we're excited about making UCSF a place where innovation, flexibility, and excellence are the keys to our success. Our approach is grounded in human-centered design principles, ensuring that every transformation not only enhances efficiency but also prioritizes user experience and satisfaction at its core.

Our Purpose

The Business Process Transformation team redesigns core business processes to optimize and modernize efficiency, effectiveness, agility, and satisfaction. Our work is driven by organizational growth and pressure to adapt to new conditions and meet department goals. 

What We Do

• Provide both strategic and hands-on methods for a total overhaul of current business processes, ensuring they align seamlessly with overarching business objectives.
• Efficiently merge existing Excel workbooks, workflows, or other data elements with Smartsheet, establishing automated functionalities for streamlined operations.

Our Team

• Ianthe Pretorius 
• Robert Newton
• Susanna Chau
• Stephanie Ruelas
• Leilani Bergans 

How To Contact Us:

Contact Ianthe Pretorius for consultation