UCSF IT Technology

Effective Date: October 1, 2006This document provides an overview of computer incident response and investigations procedures at the University of California, San Francisco (UCSF), as mandated in UCSF Policy 650-16 Addendum C: Incident Investigation.

To establish and set the requirements for a University of California San Francisco enterprise standard for third-party remote access to UCSF networks.See the University of California - Systemwide IT Policy Glossary for the most up-to-date definitions. Terms that are not in the Systemwide Glossary are defined below.

Effective Date: December 2007, Updated February 2025

UCSF_Data_Classification_Standard_08-09-19 (PDF)Document Owner: Patrick PhelanDepartment Contact: UCSF IT SecurityIssue Date: 4/24/17Effective Date: 4/24/17Reviewed/Revised Date: 8/9/19

This Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs.  For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk.