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58 Results
Guideline
IT Enterprise Service Level Agreement (SLA)
Scope This Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs. For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk. Objectives The objectives of this document are to describe the base level of service and the means of providing consistent service at a predefined level of quality.
Guideline
GitHub Enterprise Best Practices
Impacted Services: GitHub Enterprise Server (On-Premises)
Guideline
UCSF IT Security Cloud Computing Guidance - Cloud Service Basics
Overview | What is the "cloud"? The "cloud" is a continually evolving concept that broadly references cloud services, or cloud computing. Cloud services can mean collections of any or all of the following: applications, information, infrastructure components and services provided as pools of resources. The ability for these broadly accessible services to be rapidly provisioned, deprovisioned, expanded and contracted based on demand creates a demand-driven service model, which can be seen as a "Pay for what you use" type of IT service.
Impacted Services: IT Security Outreach and Training
Guideline
UCSF Incident Investigation Procedures
Effective Date: October 1, 2006 1. Purpose This document provides an overview of computer incident response and investigations procedures at the University of California, San Francisco (UCSF), as mandated in UCSF Policy 650-16 Addendum C: Incident Investigation.
Impacted Services: Security Incident Response & Investigation
Scheduled Maintenance
IT Service Portal
Services impacted: ServiceNow
Planned
Service Interruption
Optum - Change Healthcare Security Issues
In Progress
Scheduled Maintenance
PowerConnect Communicator
Services impacted: Licensed Software
Resolved