How to access
Any user with a UCSF Active Directory account is able to request a Jabber softphone. To request a Jabber softphone or make changes to an existing Jabber softphone service, submit a request here.
Description
Cisco Jabber is UCSF’s supported calling application for Windows, Mac, and mobile devices. It allows you to make and receive UCSF phone calls directly from your computer or mobile device using a single, easy-to-use interface.
Support
There are multiple ways for you to get the help you need.
To request a Jabber softphone or make changes to your existing Jabber softphone service, submit a request here.
Having an issue with an existing Jabber account? Submit a repair request here.
To learn about UCSF Telephone Services, visit the site or check out the Jabber FAQs.
Training
Quick guides
To learn more about Cisco Jabber, visit the Jabber FAQs.
Requirements and Limitations
Jabber IM chat, Persistent Chat and Contacts were removed from the Jabber client Sept. 23, 2026. UCSF’s approved messaging and collaboration platform for secure, persistent chat and collaboration is Microsoft Teams. Please visit the Microsoft Teams Service page for more information.
How can we help you?
Need assistance?
Do you have issue with this service? Submit an IT Service Desk ticket for more assistance with this service.
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