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Cisco Jabber UC

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How to Request Access

All UCSF users (faculty, staff, learners and affiliates) with an active UCSF email account are configured for Cisco Jabber UC. However, users are required to download and install the appropriate Cisco Jabber UC client for their computer platform, Microsoft Windows or Apple Macintosh Operating Systems. The soft phone capability requires a help desk ticket to be opened to request this feature.

Please note text messaging is not available via Jabber.

Description

Cisco JabberTM UC is UCSF’s unified communications application for Windows, Mac, and mobile clients that provides softphone capabilities to make and receive audio calls from a single user interface.

Benefits

  • Jabber as a softphone for audio capability is available on demand by opening a ticket with the IT Service Desk.
  • Make and receive audio calls to users within or outside the enterprise. Video calls can be made to users or video endpoints within the enterprise.
  • In real-time, users can view a contact's availability status (e.g. Available, away or custom).

Support

We have multiple ways for you to get the help you need. For questions and support, check the Frequently Asked Questions page or submit a ticket on our Employee Self-Service Portal.

Training



To learn more about Cisco Jabber UC, visit our Training Page

Requirements and Limitations

Most faculty, staff, learners and affiliates should be enabled for Jabber IM Chat. While Jabber UC has instant messaging functionality, the preferred platform for instant messaging is Microsoft Teams, please visit the Microsoft Teams Service page for more information. If soft phone capability is needed then a help desk ticket will need to be opened to request this feature. Please note text messaging is not available via Jabber. Cisco Jabber UC client can be downloaded from UCSF Software download site. For mobile clients, download the latest Cisco Jabber app from the Apple App Store or the Google Play Store.