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IT Orientation

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Information Technology Systems Orientation

Your UCSF Account Information

Identity Management

  • General contact information (Your preferred first name, phone, address, and other identity information) can be modified at directory.ucsf.edu.  If you need to update any identity information that is unavailable at directory.ucsf.edu, please speak to Human Resources, your supervisor/manager, or department contact that is responsible for maintaining identity information.
  • General requests for additional access and where/how to request additional access can be found on campus/medctr account request forms
    • Medical Center (vpn required): https://arf.ucsfmedicalcenter.org/
    • Campus, SOM, ZSFG/SFGH: Account Request Form
    • Note: In most cases please allow up to one week following initial account creation for access to several of the linked UCSF services (example: HBS, UC Learning, etc.)

Multi-Factor Authentication

Microsoft Office software suite

Popular Web-Based UCSF Services

UCSF IT Recommended and Supported hardware

Bring Your Own Device 

Departmental Share Drives:

  • How to request access:
    • Access to departmental share drives is under the purview of each individual department.  To request access to a specific department share, please speak to your supervisor, manager, or other UCSF department contact or administrator so they can submit the appropriate request for access.

HBS

  • HBS (Huntington Business Systems), is an online time and attendance system. It is used by all academic and administrative staff (exempt and non-exempt employees) who earn leave.  Information about HBS can be found at https://it.ucsf.edu/service/hbs-timekeeping-system.
    • Note - access to HBS is granted to all UCSF staff automatically.  At times, newly onboarded staff members may not have immediate access to HBS upon their matriculation with UCSF.  Please speak to your supervisor, manager, or appropriate departmental administrator if you are unable to access HBS.

UC Path

  • University of California payroll, benefits and human resources system. Visit https://ucpath.ucsf.edu to learn more.
    • Contact UCSF Controllers office (login and access questions): 415-476-2126
    • Contact UC Path (payroll, benefits, tax questions): 855-982-7284
  • UC Path is available to University and Health staff as well as those that earn and maintain their benefits through the central University of California system.
    • Note - access to UC Path is granted to all UCSF staff, and is maintained through the UC Office of the President.  At times, newly onboarded staff members may not have access to UC Path upon their matriculation with UCSF.  Please speak to your supervisor, manager, or appropriate departmental administrator if you are unable to access UC Path.

WeID Badge and Door Access

Medical Center Support Services (MCSS)

Supply Chain Management Internal Support (SCM)

Useful links:

How to contact the UCSF IT Service Desk for help?

  • Submit a "Get IT Help" ticket online at our IT Service Portal https://help.ucsf.edu
  • Live Service Desk agents are available via Chat (non-APeX issues) Monday-Friday 8am-5pm
  • 24/7 phone support by calling 415-514-4100 
  • On site drop in desktop support is available at our Health Desks.
  • For staff enrolled in IT Field Services (ITFS) Desktop Support please, check their ITFS subscription FAQ page.

How to contact the Affiliated IT Service Desk for support?

  • Marin Health Medical Network: 628-336-5399
  • Marin Health Medical Center: 833-447-2263
  • Benioff Children's Hospital Oakland: 510-428-3885 x4357
  • DPH Service Desk: 628-206-7378

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