There may be instances where you need support with a service or application or hardware managed by UCSF IT. The following information will assist you with getting support when you need to ensure that there is no stoppages in your work.
The UCSF IT Service Desk provides support across the UCSF enterprise for applications and services managed by UCSF IT via chat, phone, or ticket submitted via the support catalog.
Live service desk agents are available via chat for non-APeX issues: Monday-Friday 8am-5pm
Phone support 24/7 by calling 415-514-4100
If you need assistance from the Affiliated IT Service Desk, call the support number associated with the applicable location:
Marin Health Medical Network: 628-336-5399
Marin Health Medical Center: 833-447-2263
Benioff Children's Hospital Oakland: 510-428-3885 x4357
DPH Service Desk: 628-206-7378
The Medical Center Support Services page will provide quick access to submit a ticket for IT support or to request specific services.
For questions regarding this website, please contact the Medical Center Support Services Call Center at 415.514.3570.
Do you need assistance with Supply Chain Management applications such as BearBuy or Connexxus among other applications? Select the link below to submit a support request that will be routed to SCM Response team.