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Multi-Factor (Duo) FAQs
OverviewThese Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Multi-Factor (Duo) Authentication Methods
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
VPN - Remote connection
Pulse / Ivanti Secure Access VPN allows users outside of the UCSF directly connected internal network to access restricted resources at UCSF (e.g., connecting to file shares, servers, desktops). The system provides a fully encrypted connection between the client device (laptop, smartphone, tablet, etc.) and the UCSF network providing access identical to systems connected via wired or wireless within UCSF facility.
- Technical Partner
- Network & Wireless
Pulse/Ivanti and Okta Logon Instructions
On Thursday, June 13, 2024 (updated from Tuesday, May 21) at 11:00AM, the Pulse/Ivanti VPN logon screen on your workstation will change appearance. Customers will see a new Okta authentication screen asking for email address and password. The system will automatically send a Duo push. There will be no impact on any UCSF applications or systems.
- Faculty
- Staff
- Student
- Volunteer
- Network & Wireless
Data Storage
- Affiliate
- Faculty
- Staff
- Student
- Volunteer
UCSFguest - Open Wireless
Overview The UCSFguest wireless network is available wherever the protected UCSFwpa network can be found. This enables people without UCSF network accounts to access basic Campus, Medical Center and internet resources. Availability The UCSFguest wireless network may be used by anyone visiting UCSF (including patients and patient families) who is related to UCSF business or services.
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Network & Wireless
MyAccess Single Sign-on Integration
- Affiliate
- Faculty
- Staff
- Technical Partner
Imprivata OneSign
- Affiliate
- Faculty
- Staff
- Technical Partner
UCSFwpa - Secure Wireless
Overview The UCSFwpa wireless service provides protected communications to Campus and Medical Center resources and networks. It is widely available in clinical, research and administrative buildings. The UCSFwpa wireless network supports most wireless devices using 802.11a/b/g/n. It is the recommended method of network access at most UCSF locations. Availability This service is available to faculty, staff, students and affiliates with Active Directory (AD) accounts.
- Affiliate
- Faculty
- Staff
- Student
- Network & Wireless
Server Management & Monitoring
- Affiliate
- Faculty
- Staff
- Student
- Volunteer