Duo offers many options to users, whether you need to manage and update your existing devices or add a new device. These options are simple to update in Duo and will have you working securely in no time!

NOTE: You will need to disconnect from VPN to be able to access the Duo Device Management options

Accessing Device Management in Duo
Add a new Device in Duo
Manage Existing Devices in Duo

Accessing Device Management in Duo

Prior to accessing the device management options in Duo, you will need to disconnect from VPN. Otherwise, you will automatically be logged into the service or system that typically requires Duo access and you will not be able to access device management in Duo.

Navigate to the service (e.g. MyAccess, UCPath etc.) requiring Duo
With VPN disconnected, enter your UCSF username and password
Click the Settings button
From the Settings menu, you can add a new device and manage your devices in my settings & devices.

Add a new Device in Duo

NOTE: Prior to beginning this process be sure to install Duo to the device that you are adding.

Navigate to the service (e.g. MyAccess, UCPath etc.) requiring Duo
With VPN disconnected, enter your UCSF username and password
Click the Settings button
Select the Add a new device link
Choose an authentication method (e.g. Call Me, Enter a Passcode, Send Me a Push etc) to confirm your identity
Select the type of device you are adding (e.g. Mobile phone, Tablet, Landline, Security Key)
NOTE: It is recommended to use a mobile phone and these instructions will walkthrough the process for that device type
Click the Continue button
Enter the Phone Number for the device
Select the type of phone (e.g. iPhone, Android, Windows Phone or Other)
Click the Continue button
Click the I have Duo Mobile button
Open Duo Mobile on the device
Select the Add link
Select the Use QR code option
Use the device to scan the QR code. When successful, the QR code will have a green checkmark on it. NOTE: On your device, you will see a screen to Name the Account, enter a name and select the Save button to complete the enrollment on the device
Select the Continue button
The My Settings & Devices screen will load successfully NOTE: If you select the Device Options button, you can either Reactivate Duo Mobile or Change the Device Name
Select the When I log in dropdown to set the your preferred method for receiving Duo codes (e.g. Ask me to choose an authentication method, automatically send this device a Duo Push or automatically call the device)
Click the Save button to complete the duo device enrollment process.

Manage Existing Devices in Duo

Navigate to the service (e.g. MyAccess, UCPath etc.) requiring Duo
With VPN disconnected, enter your UCSF username and password
Click the Settings button
Select the My Settings & Devices link
Choose an authentication method (e.g. Call Me, Enter a Passcode, Send Me a Push etc) to confirm your identity
Click the Device Options button to complete one of the following options:
1. You will be able to Reactivate Duo Mobile or Change Device Name
2. You can click the Add another device link to add another device in Duo
3. You can also set what happens when you log in (e.g. Select authentication method, Duo Push to the device or a phone call to the device)
Click the Save button to commit changes for your existing device

Multi-factor (Duo) FAQs

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