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  3. Managing, Updating, and Enrolling Additional Devices In Duo

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Managing, Updating, and Enrolling Additional Devices in Duo

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  • Audience: Affiliate, Faculty, Staff, Technical Partner
  • Service Category: Access & Identity
  • Owner Team: Identity and Access Management
  • Service:
    Multi-Factor Authentication (Duo)

This document will detail the following processes:

  • Accessing Device Management in Duo
  • Add a New Smart Device in Duo
  • Manage Existing Devices in Duo

Accessing Device Management in Duo

Prior to accessing the Duo Device Management options, you will need to disconnect from VPN or any UCSF networks. Otherwise, you will bypass Duo and be unable to access device management.

1.  Navigate to an application requiring Duo (e.g., MyAccess, UCPath etc.).

2. Enter your UCSF email address and password.

MyAccess Login


3. On the Check for a Duo Push screen, select Other Options. 

Other Options


4. Select Manage Devices.

Other Options — Manage Devices Selected

 

5. Select an authentication method to verify your identity.

Manage Devices


6. The Device Management screen will load with your Duo registered devices.

My Registered Devices

 

Add a New Smart Device in Duo

NOTE: You will need to be logged into the Duo Device Management screen (see instructions above) to complete these steps. 

1. From the Device Management screen, select Add a device.

Add A Device


2. Select Duo Mobile to register your smartphone or tablet.

Select an Option — Duo Mobile


3. For a smartphone, type in the device’s phone number and select Add phone number.
NOTE: If your device is a tablet, select the I have a tablet link.

Enter Your Phone Number


4. Confirm your phone number.

Is This Correct


5. Duo will prompt you to download the Duo Mobile app. Once installed, select Next.

Download Duo Mobile


6. Duo will present you with a QR code to scan with your device.

Scan This Code in Duo Mobile


7. To scan the code, open the Duo Mobile app on your smartphone or tablet.

8. Select the plus sign in the top-right corner.

Add Account


9. Select Use QR code option. 

Use QR Code


10. Point your device's camera at the QR code to scan it.

11. Duo will provide a confirmation message that your device was successfully added

Added Duo Mobile



Manage Existing Devices in Duo

NOTE: You will need to be logged into the Duo Device Management screen (see instructions above) to complete these steps. 

1. On the Duo Device Management screen, select the Edit option next to any of your existing devices.  

Edit Device


2. From the Edit menu, you can Rename or Delete one of your registered devices

Rename or Delete Device

NOTE: If you are using a new smartphone (with the same phone number) and need to re-link Duo on the device, select I have a new phone option. 

I Have a New Phone


3. When prompted, select Get started.

Let's Set Up Your Phone


4. Duo will prompt you to download the Duo Mobile app. Once installed, select the Next button to continue. 

Download Duo Mobile

6. Duo will present you with a QR code to scan with your device.

Scan This Code in Duo Mobile

 

7. To scan the code, open the Duo Mobile app on your new smartphone

8. Select the plus sign in the top-right corner of Duo. 

Add Account


8. Select the Use QR code option. 

Use QR Code

 

9. Point your device’s camera at the QR code. 

10. Duo will provide a confirmation message that your device was successfully added.

Added Duo Mobile

Related Information

  • Enrolling Your First Device in Duo
  • Multi-Factor (Duo) FAQs
  • Multi-Factor (Duo) Authentication Methods
Section Menu
Multi-Factor Authentication (Duo)
  • Enrolling Your First Device in Duo
  • Managing, Updating, and Enrolling Additional Devices in Duo
  • Multi-Factor (Duo) Authentication Methods
  • Multi-Factor (Duo) FAQs
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