Overview

NOTE: If your view initially differs from any of below options, you may be encountering one of two scenarios:

1. Your device may still be on the traditional view for Duo. You can find documentation on how to navigate the traditional Duo experience on Duo's how-to website.
2. Your device may first require a sign-in through a platform other than MyAccess, such as Okta (shown in below screenshot). Enter your respective username and password as normal and you will be rerouted back to the Duo experience.
   
   

Downloading the Duo Mobile App

If you will be using a smartphone or tablet to authenticate, first download the Duo Mobile application on the Apple Store or Google Play.

Enrolling a Smart Device (Smartphone or Tablet) in Duo

Incoming UCSF students and onboarding UCSF staff only
As part of your onboarding process, you will receive instructions in your UCSF email to complete Duo enrollment. The message will come from [email protected]. If you have not received these instructions, follow the steps below. 

1. Open a web browser and go to https://myaccess.ucsf.edu. Use your UCSF username and password and select “LOGIN.”
   
2. If you do not already have a device enrolled in Duo, you will be presented with the following screen. Select "Next.” If you do not see this screen, you may already have a device enrolled in Duo. Instructions for managing existing devices are available in Managing, Updating, and Enrolling Additional Devices in Duo.
   

3. Progress through the informational screens presented until you see the image below. Select “Duo Mobile” to register your device. For instructions on registering a landline, go to Managing, Updating, and Enrolling Additional Devices in Duo.

   

4. If your device is a smartphone, type in the phone number and select “Add phone number.” If your device is a tablet, select “I have a tablet” and skip to step 6.

   

5. Confirm your phone number.

   

6. Duo will prompt you to download the Duo Mobile app. Once installed, select “Next.”

   

7. Duo will present a QR code to scan.

   

8. To scan the code, open the Duo Mobile app on your device,  select the plus sign in the top-right corner, and select “Use QR code.” Then, point your camera at the QR code.

   
   

9. Your device should be successfully added.

   

10. Duo will ask if you would like to add another way to login. You can select “Skip for Now.”

    

11. You are now ready to perform your first Duo multi-factor authentication to the MyAccess website. Enrollment of your device in Duo is complete.

    

Enrolling a Landline in Duo

1. Open a web browser and go to https://myaccess.ucsf.edu. Enter your UCSF username and password and select “LOGIN.”
   
2. If you do not already have a device enrolled in Duo, you will be presented with the following screen. Select "Next.” If you do not see this screen, you may already have a device enrolled in Duo. Instructions for managing existing devices are available in Managing, Updating, and Enrolling Additional Devices in Duo.
   
3. Progress through the informational screens presented until you see the image below. Select “Phone number” to register your landline.Add in your phone number, check “This is a landline phone,” and select “Add phone number.”
   
4. Add in your phone number, check “This is a landline phone,” and select “Add phone number.”
   
5. Add an extension or skip the step.
   
6. Confirm your phone number.
   
7. Your landline should be successfully added.
   
8. Duo will ask if you would like to add another way to login. You can select “Skip for Now.”
   
9. You are now ready to perform your first Duo multi-factor authentication to the MyAccess website and enrollment of your device in Duo is complete.