Downloading the Duo Mobile App

Before starting the enrollment process, download the Duo Mobile application from the Apple or Google Play stores. 

This document will detail the following processes:

• Enrolling a Smart Device (Smartphone or Tablet) in Duo
• Enrolling a Mobile (Non-Smartphone) or Landline Phone in Duo

If you have chosen a Duo token instead of one of the above Duo MFA options, there is no need to enroll it. Please see the Multi-Factor (Duo) Authentication Methods | UCSF IT page for more information. 

Enrolling a Smart Device (Smartphone or Tablet) in Duo

Complete the following steps to enroll your first device in Duo:

NOTE: If you are an incoming UCSF learner or staff member, you will received these instructions via your UCSF email address.

1. Navigate to https://myaccess.ucsf.edu. 

2. Enter your UCSF email address and password before selecting the LOGIN button

3. Select the Next button to continue.

4. On the Select an option screen, select Duo Mobile. 

5. Enter your device's phone number and then select the Add phone number button.
NOTE: If you would like to add Duo for a tablet, select the I have a tablet link.

6. Confirm your phone number.

7. Duo will prompt you to download the Duo Mobile app. After downloading (or if you have already downloaded the app), select the Next button to continue.

8. Duo will present you with a QR code to scan with your device. 

9. Open the Duo Mobile app on your device.

10. Select the plus sign button in the top-right corner. 

11. Select the Use QR code option.

12. Point your device’s camera at the QR code to scan it. 

13. Once scanned, you will receive a confirmation message that the device was added in Duo Mobile.

14. Duo will prompt you to add another login method. Select Skip for Now to complete the process. 

15. Congratulations! You have successfully enrolled your device in Duo and are now ready to perform your first Duo multi-factor authentication! (You may close your browser tab and exit the MyAccess landing page.)

Enrolling a Mobile (Non-Smartphone) or Landline Phone in Duo

NOTE: These instructions will detail the process for adding a mobile (non-smartphone) or landline phone in Duo to receive Duo prompts via Phone Call without using the Duo mobile application.

1. Navigate to https://myaccess.ucsf.edu in a web browser.

2. Enter your UCSF email address and password before selecting the LOGIN button.

3. On the Welcome to Duo Security screen, select the Next button.

4. When you reach the Select an Option screen, select the Phone Number option. 

5. Enter the Phone Number for your mobile or landline phone. Be sure to select the This is a landline phone checkbox if your phone is a landline. 

6. Add an extension (if your landline has one) otherwise, click the Skip this step link.

7. Confirm that your phone number is correct before clicking the Yes, it’s correct.

8. Duo will provide a confirmation message that your landline has been added.

9. When prompted to Add another way to log in, select the Skip for Now link.

10. Congratulations, you have successfully added a landline phone to use in Duo! (You may close your browser tab and exit the MyAccess landing page.)