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Enrolling your first device in Duo

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The Duo service needs to learn about the device you will be using for multi-factor authentication. This process is called “enrollment”.  Before starting the enrollment process, please ensure that the Duo app is installed. 

The Duo phone application can be downloaded from the Apple Store or Google Play.  If you are UCSF staff or student, please download and install the Duo app on your device before continuing. If you already use Duo to access another system you can use the existing DUO application on your phone and proceed to the instructions below.

Enrolling Your First Device in DUO

Incoming UCSF students and onboarding UCSF staff only: As part of your on-boarding process a UCSF email account has been created for you.  Instructions for completing Duo enrollment have been sent to that address.  This message will come from [email protected]  If you have not received these instructions, install the Duo app as described above and then follow the steps below. 

  1. Open a web browser and go to https://myaccess.ucsf.edu. Use your UCSF username and password and click “LOGIN” to log in.
    picture showing my access login screen
  2. If you currently have no device enrolled in Duo, you will be presented with the following screen. Press the "Start setup" buttons.  If you see a different screen skip to "Managing and enrolling additional devices" (below).
    image showing start setup of Duo screen
  3. Select the type of device you will be using for multi-factor authentication. Most likely, this will be a mobile phone, although it is not uncommon to use a landline.
    image of Duo setup prompting for device type
  4. Then enter your device's phone number.
    image of duo setup prompting for user phone number
  5. This step will cause the Duo service to attempt to contact your device. This is a critical step that establishes trust between you and Duo, ensuring that you possess the device with the number entered.
    image of Duo screen confirming trust established
  6. During this step you will choose the default multi-factor authentication method. This can be a push, a voice call or you can have it ask you each time you attempt to authenticate. A push is a small popup window sent to your phone with options for you to authorize or reject the connection attempt.
    image of duo setup prompting for login process
  7. For mobile phones, it is recommended that you select “Automatically send this device a Duo Push”. For a landline, choose “Automatically call this device”. For more information on Duo authentication methods refer to Duo Authentication Methods. 
    image of duo setup screen confirming login set to send push
  8. You are now ready to perform your first Duo multi-factor authentication to the MyAccess website and enrollment of your device in Duo is now complete.
    image of Duo setup completed successfully

Using Duo at UCSF once you are enrolled

For more information, see our Multi-factor Login Experience page for examples of how Duo works with specific applications.