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Enrolling Your First Device in Duo
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- Audience: Affiliate, Faculty, Staff, Technical Partner
- Service Category: Access & Identity
- Owner Team: Identity and Access Management
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Service:Multi-Factor Authentication (Duo)
Downloading the Duo Mobile App
Before starting the enrollment process, download the Duo Mobile application from the Apple or Google Play stores.
This document will detail the following processes:
If you have chosen a Duo token instead of one of the above Duo MFA options, there is no need to enroll it. Please see the Multi-Factor (Duo) Authentication Methods | UCSF IT page for more information.
NOTE: Duo Multifactor Authentication requires minimum versions for both the Duo app and phone operating system are installed. The following are the current minimum versions for both Duo and phone operating systems:
- Duo mobile app version: 4.55.0 or later
- iOS version: 14 or later
- Android version: 10 or later
Enrolling a Smart Device (Smartphone or Tablet) in Duo
Complete the following steps to enroll your first device in Duo:
NOTE: If you are an incoming UCSF learner or staff member, you will received these instructions via your UCSF email address.
1. Submit a support request with the IT Service Desk via the IT Website or telephone (e.g., (415) 514-4100) to get added to Duo.
2. The IT Service Desk will add you to Duo and you will receive an activation link via text or email.
NOTE: Be sure to have Duo installed on your mobile device prior to clicking the activation link.
3. Select the activation link to initiate the enrollment process in Duo.
4. Select the Next button to continue.
5. On the Select an option screen, select Duo Mobile.
6. Enter your device's phone number and then select the Add phone number button.
NOTE: If you would like to add Duo for a tablet, select the I have a tablet link.
7. Confirm your phone number.
8. Duo will prompt you to download the Duo Mobile app. After downloading (or if you have already downloaded the app), select the Next button to continue.
9. Duo will present you with a QR code to scan with your device.
10. Open the Duo Mobile app on your device.
11. Select the plus sign button in the top-right corner.
12. Select the Use QR code option.
13. Point your device’s camera at the QR code to scan it.
14. Once scanned, you will receive a confirmation message that the device was added in Duo Mobile.
15. Duo will prompt you to add another login method. Select Skip for Now to complete the process.
16. Congratulations! You have successfully enrolled your device in Duo and are now ready to perform your first Duo multi-factor authentication! (You may close your browser tab and exit the MyAccess landing page.)
