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Clear Cache and Cookies in Chrome
What you need to know See the video below for instructions on how to clear your cache and cookies on Chrome. This is especially useful if you've set up Chrome to save your UCSF password, and it has been changed. For instructions on managing your cache on browsers, please see Managing your Browser Cache.
Device Encryption
What is encryption? Why do I need it? Encryption is the process of encoding information so that only authorized persons can read it. It is used to protect confidential and legally protected data. In this case, "legally protected" has real and serious meaning. If an unencrypted laptop, tablet, mobile phone or other device is lost or stolen, and if it contained legally protected information, you or the University might be held liable for damages, you could be sent to prison, or the University could take corrective action against you.
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
- Security
Supported Versions of macOS at UCSF
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
Report a lost or stolen mobile device
Steps to follow 1. Call the UCSF Police Department Immediately report the theft or loss of your device to the UCSF Police Department: 415-476-1414. Remember that time is of the essence. 2. Contact the UCSF IT Service Desk After reporting the loss or theft of your device to the UCSF Police Department, it is critical that you contact the IT Service Desk at 415-514-4100 as soon as possible.
Set Up a Transferred New Employee
Steps to follow To make sure a transferred UCSF employee is set up for work:
How Do I Choose and Buy a New Workstation for My Employee?
- Faculty
- Staff
- Technical Partner
Prepare a Laptop for International Travel
Overview Because UC is a global organization, employees frequently travel domestically and abroad. UCOP has created the UCGO site at https://www.ucgo.org/ to (1) help facilitate this travel and (2) provide health and safety guidance and other critical resources while employees are traveling
How to Determine Your Computer Encryption Status
Overview Multiple methods for deploying whole-disk encryptions are used at UCSF Medical Center and UCSF Campus. The list of computer encryptions below is ordered by most to least well-used. For additional information regarding encryption, visit our Encryption FAQs.
How to Request or Buy Software
Information and resources Make sure to determine your operating system before buying software. UCSF IT Field Services (ITFS) licenses the operating systems for Windows and Apple/Mac, as well as the basic Microsoft Office suite, for all Basic and Premium customers.
Secure Box (CipherCloud)
OverviewSecure Box allows UCSF Box users to store restricted data while protecting UCSF and our patients, staff and students from data loss.
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- Faculty
- Staff
- Student
- Business Applications