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Wiki@UCSF

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Supporting Training: Wiki Help, FAQs
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How to Request Access

Wiki@UCSF is available to all UCSF staff, students, faculty, and affiliates. User account is automatically created at initial login to Wiki@UCSF using UCSF single sign-on. Login can be done via MyAccess and selecting Wiki or by going directly to Wiki@UCSF. Login link is at the top right corner.

Whether you have access to a specific wiki space depends on the type of that wiki space. There are 3 types of wiki spaces:

Wiki Space Type	Access Information
Public	Accessible to the public - anyone on the internet.
Login Required	Accessible to all logged in users. Once logged in, an authenticated user will be able to access wiki spaces that are set up as login required. Account Setup: Accounts are auto-created for UC employees at initial login to the Wiki@UCSF website. Wiki@UCSF uses SSO credentials set by each UC location.
Private	Accessible to select individuals that have a login account. Access to wiki spaces that are private are usually granted by the Space Administrator for said wiki space. User should find out who manages their target wiki space and request access permission. They may also file a Service Now ticket to seek help.

Wiki Space Type

Access Information

Public

Accessible to the public - anyone on the internet.

Accessible to all logged in users. Once logged in, an authenticated user will be able to access wiki spaces that are set up as login required.

Account Setup: Accounts are auto-created for UC employees at initial login to the Wiki@UCSF website. Wiki@UCSF uses SSO credentials set by each UC location.

Private

Accessible to select individuals that have a login account.

Access to wiki spaces that are private are usually granted by the Space Administrator for said wiki space. User should find out who manages their target wiki space and request access permission. They may also file a Service Now ticket to seek help.

How To Request a New Wiki Space

To request a new wiki space for your team or project, please fill out and submit this form: https://ucsf.service-now.com/ess/wiki_space_request.

Details on how to fill out the form can be found on the Wiki Help page, Understanding the Request a New Wiki Space Form.

Description

The Wiki@UCSF is a UCSF service for online collaboration and knowledge management. It serves needs of the UCSF community to collaborate within the campus and with other UCSF campuses and/or UCSF affiliated organizations.

The wiki is a collaboration tool edited by its users, with features for collaborative authoring, document sharing, and task management. It is hosted by UCSF IT and is powered by Confluence.

Availability

Wiki@UCSF is available for use at all times except during scheduled technical maintenance events. Maintenance, scheduled outages, or upgrades are announced within the Wiki@UCSF or Space Administrators are notified via the Confluence listserv.

System requirements

Wiki@UCSF is best experienced using UCSF IT-supported browsers:

Internet Explorer for Windows
Mozilla Firefox
Safari for macOS
Google Chrome

To find currently supported browser versions, visit the UCSF Web Browser Standards.

Getting help

For general questions about Wiki@UCSF, please visit Wiki Help. For further questions, please email [email protected].

For system problems when accessing Wiki@UCSF, please do one of the following:

Submit a ticket at help.ucsf.edu.
Call the UCSF IT Service Desk at 415-514-4100.
Email: [email protected].

Service Manager: Vincent Ma
Service Owner Team: Email and Office 365
Service Support Team: IT Service Desk
Audience: Affiliate, Communicator, Department Administrator, Faculty, New Hire, Non-UCSF, Principal Investigator (PI), Research Staff, Researcher, Staff, Student, Trainee & Learner, Volunteer
Service Category: Email & Collaboration