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Service Interruption

Patient Check-in - Infection Control Process

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  • Start:

  • End:

  • Reason: A change to the Infection Control screening in APeX caused an issue where patients were unable to be checked in. 

  • Services impacted: APeX

  • Impact Tier: 1- Most Critical

  • Status State: Resolved

The Infection Control screening issue was resolved, restoring the ability for patients to be checked in.

The Service Desk has received reports that front desk staff are unable to check in patients in APeX and are getting an error message after doing the Infection Control Screening.