Microsoft 365 suite, Planner, Microsoft Teams, Microsoft 365 for the web
Details
Title: Some users may be unable to view or access web apps in Microsoft 365
User impact: Users may be unable to view or access web apps in Microsoft 365.
More info: Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center.
Current status: Analysis of diagnostic data has identified an unusually high number of timeout exceptions within our caching and Azure Active Directory (AAD) infrastructure. We’re working to isolate the cause of these exceptions whilst identifying steps to remediate impact.
Scope of impact: Impact is specific to some users who were served through the affected infrastructure attempting to view or access web apps in Microsoft 365.
Start time: Thursday, April 20, 2023, at 12:38 AM UTC
Root cause: A section of caching infrastructure is performing below acceptable performance thresholds.
Next update: Thursday, April 20, 2023, at 3:30 PM UTC