Multiple UCSF Phone Numbers are Unreachable

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Start: Monday, July 29, 2024 / 3:13 pm
End: Monday, July 29, 2024 / 3:40 pm
Services impacted: Cisco Phones
Impact Tier: 1- Most Critical
Status State: Resolved

Resolution

Voice traffic was rerouted to remediate the issue and functionality has been confirmed.

Multiple UCSF phone numbers are unreachable from external, non-UCSF, callers.

Known affected phone numbers include (not limited to):

415-514-4100 (IT Service Desk)
415-353-2873
415-353-7475
415-353-3400
415-476-1404
415-353-1313

If you require IT assistance while phones are unavailable please visit https://help.ucsf.edu to chat with a live agent or submit a service ticket online.