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About Education IT

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Education IT (Ed-IT) is a new team within the larger UCSF IT. Our team was formed in 2023. We support UCSF's education mission by providing a centralized educational technology (edtech) environment and related services.   

We are separate from the instructional design team at the UCSF Library but collaborate closely with them to provide an optimized and inclusive teaching and learning experience at UCSF. The instructional design team provides dynamic and engaging pedagogy-based support for all faculty and staff, while Education IT provides central technical support for edtech products and related services.  

Explore what inspires and drives the Education IT team's everyday work: Our mission, vision, functions, values and community norms are our guiding framework. 

 

Mission  

We provide a secure, optimized and inclusive educational technology environment and related services for UCSF's people and communities to take part in graduate-level education in the life sciences and health professions. We strive to help you reach your academic and professional goals—and, by extension, advance health worldwide. 

 

Vision   

We strive to provide systems, applications and service models that help enable academic and professional success. And so, we partner with our stakeholders across the professional schools, programs and advisory groups to gather feedback to inform how we can optimize our educational technology environment.  

At a minimum, we strive to create an educational environment that always:     

  • meets accreditation standards;  
  • addresses diverse and evolving academic needs;  
  • supports evidence-based pedagogies and optimized learning experiences; and  
  • provides a delightful experience that ensures equitable and inclusive outcomes for all UCSF learners, faculty and staff.    

 

Functions 

We implement, maintain and optimize systems, applications and services for teaching, learning and administration at UCSF through established guidance from governance structures and engagement with campus stakeholders. 

We do this work through:  

  1. Quality Education Enhancement: Gather transformative trends specific to programs and schools to refine our educational technology infrastructure and service models to meet academic needs and expectations.  
  1. Continuous Improvement: Identify and measure key success metrics relevant to program and school activities and outcomes; gather feedback on the suitability and usability of central educational technology applications and services.  
  1. Educational Technology Roadmapping: Gather and distill use cases and needs requirements for resource allocations and funding requests to inform the educational technology vision and roadmap.  
  1. Community Engagement: Enable meaningful engagement experiences to build community, trust and support among our stakeholders.  
  1. Best practices Deployment: Collaborate with our stakeholders to identify, share and deploy best practices across campus and professional communities.    

 

Values 

We embrace the UCSF PRIDE values: professionalism, respect, integrity, diversity and excellence. We extend these values to our team members and all of our campus partners, stakeholders and the communities UCSF serves. 

To fulfill our mission, we center our work around six human-centered axioms:  

  • Inclusivity, Accessibility and Equity: Ensure inclusive, accessible and equitable learning and teaching experiences and outcomes for all.   
  • Needs Based Solutions: Support evidence-based pedagogy with high-quality technology-enhanced learning environments and services grounded in stakeholder needs and leading practices.   
  • Continuous Improvement: Commit to the continuous improvement of our systems, services, and teaching and learning environments through regular monitoring/assessments and evaluation.  
  • Community Building: Foster a supportive and collaborative community among learners, faculty, staff and campus partners.  
  • Universal Design: Uphold the principle of universal design with accessible technologies and services that support a variety of learner preferences and abilities. 
  • Transparency and Accountability: Maintain transparency in processes and hold ourselves accountable for delivering learning experiences and services that delight UCSF’s people and communities.     

 

Community Norms 

Our community norms align with the UCSF PRIDE values and also emphasize curiosity, courage and kindness with oneself and with one another:   

Curiosity  

  • Frame questions from a place of curiosity and seek to understand.  
  • Consider all questions and contributions as relevant and valid.  
  • Monitor your own participation and invite others into the conversation. 

Courage  

  • Remain focused on what is possible and the future we want to create for UCSF and the people and communities it serves.    
  • Consider your own positionally and speak up if you witness a hurt.  
  • Address differences or conflicts directly, focused on a positive outcome.  

Kindness 

  • Assume others’ best intent and critique ideas, not people.  
  • Tend to your own wellbeing, for the benefit of the community.  
  • Consider the impact of your actions, regardless of the intent. 

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