UCSF has a licensing agreement (ETLA) with Adobe for Devices used for UCSF Business and UCSF-owned devices which allows UCSF to purchase Adobe products at a discounted rate. 

For Learners, devices not used for UCSF business and not owned by UCSF will need to purchase licenses directly from Adobe. 

For Learners: Adobe Creative Cloud for students and teachers | Adobe Creative Cloud

Non-UCSF: Adobe Creative Cloud | Details and products | Adobe

For Adobe Acrobat: IT Field Services has purchased limited Adobe Acrobat Pro licenses for our supported users (ITFS Basic or Premium, Medical Center or BCH-Oakland) on UCSF-owned devices.  Please click here for more info. 

For users that are on ITFS Hourly supported, not supported, and BYOD devices will need to purchase VIP licenses directly from Dell. 

For Creative Cloud: Creative Cloud Suite contains Photoshop, Illustrator, Acrobat Pro, Premiere Pro, InDesign, Premiere Pro and many more apps can be purchased under (ETLA). 

For Individual Components:  If you want to purchase Photoshop, Illustrator, etc., individually, you will need to purchase it using VIP Licenses. 

Adobe Licenses

***Prices may vary and change at any time. ***

FAQs and Additional Resources

Mixing License Types

• We do not recommend mixing licenses/account types under any scenario. You can only log in as one account type on a system.
• For example, if you have Photoshop (VIP licensed) and Acrobat Pro (ETLA licensed) and log on using your Adobe ID (VIP), it will only activate Photoshop but not Acrobat Pro.  

How to Login

There are two types of licenses, VIP and ETLA, which use different account types.  

• ETLA Licenses login:
  • Select "Company or School Account", you will be forward to login with UCSF MyAccess.
• VIP Licenses login:
  • Select "Personal Account"

Installation

Please follow the instructions via Adobe's Creative Cloud Apps (make sure you are logged in as the Enterprise Account and not Personal)

Upgrades

If you upgrade from VIP Creative Cloud to ETLA Creative Cloud, you can log in with your new account without any uninstall/reinstall.  Uninstalling and reinstalling may be necessary if you have individual components and upgrading to Creative Cloud.

Here's the cleaner tool in case you run into installation issues: Adobe Cleaner Tool. 

***Run the cleaner tool at your own risk!!!***

Login Issues

• When logging in, you get an error "An Error Occured" "NameID element must be present..."
• Login to https://directory.ucsf.edu
• Click on "Edit My Record"
•  

• Confirm the email address on file and set it to "Public"

I am licensed, but I do not have access to any of the software or it has expired.

• For Creative Cloud
  • Open Creative Cloud Desktop
  • Log off
  • Log back in, enter your email and select "Company or School Account" - (See Screenshots Above)
  • You will be prompt to login with UCSF MyAccess
• For Acrobat
  • Open Acrobat
  • Log off
  • Log back in, enter your email and select "Company or School Account" - (See Screenshots Above)
  • You will be prompt to login with UCSF MyAccess

Existing ETLA Account Management

• Managing Roster
  • Due to backend configuration for Single Sign On, only Desktop Engineering is able to add/remove users
  • We will begin removing Admin Privileges from their groups.

  • To add/remove users, please use the following request form.

    Adobe Creative Cloud ETLA License Request Form

• License Quotas
  • If your group is over the allocated license count, we will charge accordingly during renewals.

Adobe Support

• VIP Licenses: Adobe General support. 
• ETLA Licenses: Enterprise support is included with ETLA licenses. All Department/Group admins have permission to create cases. Please login to the Admin Console and click the "Support" Tab to create a case. 

Questions? Please contact [email protected]