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UCSF Adobe Licensing

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UCSF has a discounted licensing agreement with Adobe for Devices used for UCSF Business and UCSF-owned devices. UCSF does not have a site license agreement for any Adobe products.

For students, devices not used for UCSF business and not owned by UCSF will need to purchase licenses directly from Adobe. 

For Students: Adobe Creative Cloud for students and teachers | Adobe Creative Cloud

Non-UCSF: Adobe Creative Cloud | Details and products | Adobe

For Adobe Acrobat: IT Field Services has purchased limited Adobe Acrobat Pro licenses for our supported users (ITFS Basic or Premium, Medical Center or BCH-Oakland) on UCSF-owned devices.  Please click here for more info. 

For users that are ITFS Hourly support, not supported, and BYOD devices will need to purchase VIP licenses from Dell. 

For Creative Cloud: Creative Cloud Suite contains Photoshop, Illustrator, Acrobat Pro, Premiere Pro, InDesign, and many more apps.

For Individual Components:  If you want to purchase Photoshop, Illustrator, etc., individually, you will need to purchase it using VIP Licenses. 

Adobe Licenses

***UCSF recommends using ETLA licenses.  Purchasing, renewing, and managing licenses is more convenient. ***

There are two types of licenses, VIP and ETLA, which use different account types.  

  • ETLA uses Enterprise ID (aka Company of School Account), which is integrated with UCSF MyAccess.
  • VIP uses Adobe's login system (Adobe ID aka Personal Account).
account-types

***We do not recommend mixing licenses/account types under any scenario. You can only log in as one account type on a system.  ***

For example, if you have Photoshop (VIP licensed) and Acrobat Pro (ETLA licensed) and log on using your Adobe ID (VIP), it will only activate Photoshop but not Acrobat Pro.  

 Adobe ETLA LicensesAdobe VIP License
Products
  • Adobe Creative Cloud Suite
  • Adobe Acrobat Pro
  • Any Adobe products
  • Flexibility in buying individual components without purchasing the Creative Cloud Suite.
Requirements
  • A person from your department who can answer any license and billing questions. 
  • Must use UCSF Chart of Account or SpeedType. ***Please do not provide one that expires, we automatically process renewals every year.***
  • Adobe VIP Enrollment Number. If you do not have one, you must create one with Dell - [email protected]. 
  • A person from your department who will manage and allocate the Adobe Licenses using the Adobe Admin Console.
Purchasing
  • Request a Quote from Dell and provide the Adobe VIP Enrollment Number.
  • Purchase via BearBuy using the quote from Dell.
  • The designated user from the group/department will manage the licenses in the Adobe Admin Console.
Licensing
  • Each user license can activate two devices they own. 
  • Login with their UCSF MyAccess account to activate the product. 
  • License(s) cannot be shared with other users. 
  • Adobe will prompt for deactivations when there are more than two devices.
  • Each user license can activate up to 2 devices they own. 
  • They will log in with their Adobe account to activate the product. 
  • License(s) cannot be shared with other users. 
  • Adobe will prompt for deactivations when more than two devices are activated.
Account Types
  • Enterprise ID (UCSF MyAccess)
    • Company of School Account
    • Managed by UCSF IT
  • Adobe ID 
    • Personal Account
    • Self Managed
Pricing
  • Acrobat Pro - $9/year per user
  • Creative Cloud (Full Suite) - $180/year per user
  • Creative Cloud Shared Device - $243/year per device
  • Creative Cloud (Full Suite) - $233.68 per year
  • Individual Components (VIP Only)
    • Photoshop: $100.08/year
    • InDesign: $100.08/year
    • Adobe Premiere Pro: $100.08/year
    • Illustrator: $100.08/year
    • Adobe XD: $66.68/year
    • Acrobat DC: $111.74/year
 Support
  • ITFS will assist with login and licensing issues.
  • Dell and Adobe will manage any login and licensing issues.

***Prices may vary and change at any time. ***

FAQs and Additional Resources

Installation

Please follow the instructions via Adobe's Creative Cloud Apps (make sure you are logged in as the Enterprise Account and not Personal)

 

Upgrades

If you upgrade from VIP Creative Cloud to ETLA Creative Cloud, you can log in with your new account without any uninstall/reinstall.  Uninstalling and reinstalling may be necessary if you have individual components and upgrading to Creative Cloud.

Here's the cleaner tool in case you run into installation issues: Adobe Cleaner Tool. 

***Run the cleaner tool at your own risk!!!***

 

Known Issues

When logging in, you get an error "An Error Occured" "NameID element must be present..."

Login to https://directory.ucsf.edu

Click on "Edit My Record"

Screenshot

Confirm the email address on file and set it to "Public"

Screenshot

 

Adobe Support

  • VIP Licenses: Adobe General support. 
  • ETLA Licenses: Enterprise support is included with ETLA licenses. All Department/Group admins have permission to create cases. Please login to the Admin Console and click the "Support" Tab to create a case. 

 

Questions? Please contact [email protected]