UCSF IT Service Desk First point of contact for assistance with all UCSF IT Services. Email, VPN, WiFi, MyAccess account. Hours: 24 hours a day, 7 days a week Phone: (415) 514-4100 Chat, Tickets, Knowledge Base: http://help.ucsf.edu Email: [email protected]

• Student
• Education Applications

First-time Login The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

• Student
• Education Applications

Overview Most of us have received unsolicited email at one time or another. Most of the time, we just delete the message and get on with our lives. However, there may be times when some of the content of this email is so offensive or so obviously an illegal scam that we ask ourselves, "How do these people get my address, and what can I do to stop this?" Good question. Let's first examine how spammers may get your address. How do spammers and marketers get my address?

• Technical Partner
• Security

These tips were originally developed by the UCSF Program Management Office (PMO). They have been expanded by IT.

• Faculty
• Staff

Are you working from home and your internet connection is driving you crazy? Terrible Zoom audio? Websites loading slowly? Please use these resources to troubleshoot the problem.

• Faculty
• Staff
• Student
• Desktop Support

With many of our IT teams working remotely, we want to provide you not only the tools, but the habits and support to do so successfully. Remote work has its benefits, including not commuting and challenges such as isolation. We've curated a list of resources aimed at helping you manage your telecommute. This is a growing list, and we welcome your suggestions and feedback. Reach out to [email protected] (don't forget to share your remote-work success stories).

• Faculty
• Staff
• Student
• Desktop Support

Office 365 Desktop Applications Office 365 Resources  Training Resources Related Resources Office 365 Teams and Mobile Using O365 in Box Collaboration & Sharing Security & Privacy (PHI) Additional Training Office 365 Word Online Excel Online PowerPoint Online OneNote Online O365 Teams Office 365 Desktop Applications

• Faculty
• Staff
• Student
• Email & Collaboration

Overview There are reports both internally at UCSF and in the media of increased attempts to interrupt Zoom meetings for nefarious purposes. Below are recommendations to increase the privacy of your Zoom meetings. Also, UCSF IT is in direct contact with Zoom regarding reported privacy and security issues, so we have solid facts and can take informed action. We are deploying the latest software updates and reviewing our enterprise Zoom settings to ensure we continue to provide a HIPAA-compliant service that is highly usable.

• Technical Partner