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New Process for Duo Multi-Factor Authentication

  • Author: Tanya Jansen

  • Date:

UCSF IT has rolled out the first of two phased updates to the Duo Multi-Factor Authentication (MFA) process to streamline the user experience while protecting against cyber threats. Most applications that use Duo will transition to the new process on September 12. The remaining applications will transition in November, at which time additional information and communications will be provided.

What do I need to know?

  • Starting September 12 for many applications, Duo will transition to automatically send a push approval request rather than asking you to select push, code, call, or other approval method — eliminating a manual step from the process.
  • You will first see this change roll out to certain high-traffic applications such as MyAccess and Outlook.
  • This streamlined process is a leading practice that is commonly used across industry, peer organizations, and other UC campuses.

What do I need to do?

  • If you already prefer to receive push approval requests via Duo, no action is required.  
  • If you require or prefer to receive a non-push approval, such as a code or a phone call, you will be able to let Duo know your preference to authenticate the way that works best for you.
  • If you have questions, check out the how-to website for Duo, which includes frequently asked questions and other tutorials for how to use the new-and-improved Duo.