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    How-To

    IT Field Services (ITFS) Desktop Support: Basic Subscription

    The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

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    Report a Security Incident

    Immediately contact the UCSF Service Desk to report an information security problem or a possible or potential information security problem.Phone: 415-514-4100​​​​​Email: ITServiceDesk@ucsf.eduWeb: http://help.ucsf.edu

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    Overview of UCSF's SSL Certificate Service

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    How Do I Protect My Computer from Ransomware

    If you receive a ransomware pop-up or message on your device alerting you to an infection:Take immediate action to avoid any additional infections or data loss:

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    When Should I Use VPN?

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    Virtual Server Hosting

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    Installing Add-Ins for Outlook

    To enhance your work within Outlook, there are numerous add-ins that can be installed to help you get things done right from your inbox. The following are a list of popular add-ins approved for use at UCSF:

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    Box: CipherCloud Files on iOS

    To access your .ccsecure files in iOS, you will need to have both the Box Mobile App and the CipherCloud Mobile App installed on your phone. Follow the instructions below to open a CipherCloud file with your mobile device.

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