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IT Request Management
Service Request Management is the process by which IT fulfills customer requests for standard services. A service request is a formal request from a customer for access to standard services IT provides. The goal of Request Management is to deliver services in a defined repeatable, consistent and timely manner to support customers in the ability to get access to services to do their jobs. – Mitch Pautz, ITSM manager
- Staff
- Technical Partner
- Business Applications
2023 “Accessibility is Me” video campaign publicity kit
Dear UCSF digital allies, thank you for helping us promote the “Accessibility is Me” video campaign.This publicity kit is designed to make it easy to spread the word within our UCSF communities.
Installing and Connecting to GlobalProtect on Linux Devices
- Affiliate
- Researcher
- Staff
- Student
- Technical Partner
Perceptive Content: Requesting Access
- Affiliate
- Faculty
- Staff
Enable DocuSign Recipient Edits
When I am sending an envelope, how do I make sure that my recipient(s) can edit the document if they need to do so?
- Affiliate
- Faculty
- Staff
- Student
- Business Applications
CLE Error, January 17, 2025 — Retrospective
What happened
- An unexpected error occurred on the CLE website—cle.ucsf.edu—for an estimated 20 minutes on Friday, January 17, 2025.
- End-users could log in to the site but could not perform any actions. When they tried, they received an error: “Coding error detected, it must be fixed by a programmer: Invalid cache key.”
- The outage took place from approximately 3:40 p.m. to 4 p.m.
Microsoft 365: Assignments for Teams
Assignments in Teams allow educators to assign tasks, work, or quizzes to their learners. Educators can manage assignment timelines, instructions, add resources to turn in, grade with rubrics, and more. They can also track class and individual learner progress in the Grades tab.
- Affiliate
- Faculty
- Staff
- Student
- Email & Collaboration
Activating Adobe Acrobat Pro DC for ITFS-Supported Users
As of Tuesday, September 26, 2023, IT Field Services (ITFS) is distributing upgrade notifications to all ITFS-managed Macs with Adobe Acrobat Pro 2020 installed, starting with Macs. Alternatively, you may also click here, if your Mac is properly enrolled and managed by UCSF IT, to manually download and install Adobe Acrobat Pro DC from our Jamf Self Service app portal.
- Faculty
- New Hire
- Staff
- Desktop Support
Microsoft 365: To Do
Microsoft To Do is a simple and intelligent to-do list that helps you manage all your tasks in one place. You can work through your tasks for the day in My Day and create any number of additional lists to organize your work by project or deliverable.
- Affiliate
- Faculty
- Staff
- Student
- Email & Collaboration