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Multi-Factor (Duo) FAQs
OverviewThese Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Multi-Factor (Duo) Authentication Methods
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Pulse/ Ivanti and Okta Logon Instructions
On Thursday, June 13, 2024 (updated from Tuesday, May 21) at 11:00AM, the Ivanti/Pulse VPN logon screen on your workstation will change appearance. Customers will see a new Okta authentication screen asking for email address and password. The system will automatically send a Duo push. There will be no impact to any UCSF applications or systems.
- Faculty
- Staff
- Student
- Volunteer
- Network & Wireless
Account Request Form (Campus, SOM, ZSFG/SFGH) - How to Approve requests
- Faculty
- Staff
- Technical Partner
Manage Your UCSF Password
How to AccessEveryone accessing UCSF resources will have a password for their computers, email and access to email and Office 365 applications on their mobile devices. NOTE: To access your email on your mobile device, you will need to Enroll Your Mobile Device in Intune Company Portal.
- Affiliate
- Faculty
- Staff
- Student
- Technical Partner
- Volunteer
- Access & Identity
Digital Accessibility Community of Practice
A digital accessibility community of practice with channels to people doing accessibility work at UCSF, at the University of California and beyond.
Extending Access to Medical Center IT Applications for Non-Career (Temporary) Employees
Important Notice to Managers October 6, 2021 - Updated
- Affiliate
- Staff
- Student
- Volunteer
- Access & Identity
When Should I Use VPN?
Digital Accessibility Training
Live LearningMonthly eventsCheck out these monthly event pages for more details and sign up links.
IT Search Improvements
- Staff
- Technical Partner