Strong password management practices are critical to keeping you, your work and UCSF secure.
Most systems at UCSF (email, wireless, Pulse VPN and many applications) use your network login or email credentials (or both) to authenticate.
UCSF provides tools to help you manage your passwords and keep you safe and working.
Allow dedicated time for completion
- Be prepared to complete the process in one sitting without interruption.
- Gather your mobile devices.
Create your new password
- Think about what you want your new password to be:
- A short word or phrase that’s easy to remember but hard to guess and meets the new requirements:
- At least 12 characters from 3 of 4 categories (uppercase, lowercase, numbers, symbols)
- This is the password you will use any time you connect to the UCSF network – Windows or Mac – each time you log into your machine; Pulse VPN, when you work remotely; MyAccess and so on.
Enroll on your computer
- On your computer, enroll in the UCSF Password Management Tool by setting up your security questions.
- You’ve successfully enrolled if you make it to the Password Tool main menu.
- You can find comprehensive enrollment steps in this guide under “Enroll and Log In.”
Activate your mobile device
- From the Password Tool main menu, select Register mobile device.
- In the Apple App Store or Google Play app, search for Hitachi ID Mobile Access App and download the app to your device.
- Optional: Link your mobile device by using the Hitachi ID Mobile Access app to scan the QR code generated by the Password Tool.
- On your computer screen, you will see a message telling you your device has been activated.
- Linking your mobile device will allow you to manage your UCSF password using the app on your device.
An optional activation method
You can also manage your password on your mobile device without using the standalone app.
- Close all programs on your computer (e.g., Outlook) except for the Password Tool.
- Close all apps on your device.
- Put your mobile device into airplane mode.
- Go back to the Password Tool main menu and select Change passwords.
- Enter and confirm your new 12-character or longer password.
- Hit Ctrl+Alt+Delete on Windows or Shift-Opt-Cmd-Q on Mac and sign out of your computer.
- Sign back in with your new password. (If you have the option to Use my Windows user account, check that box.)
Update your new password on your computer
- You need to update your password in several places to avoid being locked out of your UCSF account.
- UCSFwpa WiFi: Follow these instructions for Outlook (Windows) or Mac.
- Outlook: Open Outlook and enter your new password when prompted.
- Update any other programs that require your UCSF account, such as Jabber.
- We also recommend clearing your cache and cookies across browsers and deleting passwords you’ve saved in browsers.
- Find comprehensive guides within the Related Content section.
Update your new password on each of your mobile devices
- You need to update your password on all your mobile devices now to avoid being locked out.
Use your mobile phone as an example of how to proceed:
- Repeat the following process for each of your devices as you take them off airplane mode one at a time.
- Repeat this process for any other apps that require your UCSF account.
Congratulations! You’re done.
Use your new password any time you connect to the UCSF network – Windows or Mac, each time you log into your machine; Pulse VPN, when you work remotely; MyAccess and so on.
- Contact the IT Service Desk if you have questions or become locked out (see below):
- BCH Oakland: If you are a BCH Oakland customer, contact the BCH Oakland Help Desk: 510-428-3885 x4357.
If a lockout occurs
In the event of a lockout, use our UCSF Password Management Tool to change your password and unlock your account.
Keeper Password Vault
Use Keeper Password Vault free of charge to manage your passwords simply and intuitively by setting up a single Master Password.