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Pulse/ Ivanti and Okta Logon Instructions
On Thursday, June 13, 2024 (updated from Tuesday, May 21) at 11:00AM, the Ivanti/Pulse VPN logon screen on your workstation will change appearance. Customers will see a new Okta authentication screen asking for email address and password. The system will automatically send a Duo push. There will be no impact to any UCSF applications or systems.
- Faculty
- Staff
- Student
- Volunteer
- Network & Wireless
Cisco Jabber UC Training: Login
Logging into Cisco Jabber UC Type in your email username (FirstInitialLastname or LastnameFirstInitial), e.g., [email protected], and then type in your email password before clicking the Sign In button. NOTE: If you sign out from Jabber client after a successful login, it remembers your username in its cache. The next time you sign in, you should only need to enter your email password.
- Faculty
- Staff
- Student
- Phones & Pager
IT Cloud Services Resources
- Technical Partner
Voicemail FAQs
Return to UCSF Voicemail service page
IT Field Services (ITFS) Desktop Support: Basic Subscription
Description The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices. Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).
- Faculty
- Staff
- Desktop Support
When Should I Use VPN?
How to Confirm Crashplan Is Backing Up Your Computer
CrashPlan is UCSF's online backup program. All data that is backed-up by CrashPlan is encrypted, so it will securely backup your files even when you are NOT connected to the UCSF network or UCSF VPN. This also means this solution is HIPAA-compliant. CrashPlan Pro is offered, at no additional charge, to all ITFS supported desktops and laptops as part of the ITFS Basic Support, and to UCSF Medical Center supported laptops.
- Faculty
- Staff
- Desktop Support
IT Field Services (ITFS) Desktop Support: Hourly or Project Support
- Affiliate
- Faculty
- Staff
- Technical Partner
IT Field Services (ITFS) Desktop Support Health Desks
The Health Desk provides walk-up IT help.Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN support
- Affiliate
- Faculty
- Non-UCSF
- Staff
- Student
- Technical Partner
- Volunteer
- Desktop Support
Request a Data Center Services Consultation
- Affiliate
- Faculty
- Staff