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Guideline
UCSF IT Security Cloud Computing Guidance - Cloud Service Basics
Overview | What is the "cloud"? The "cloud" is a continually evolving concept that broadly references cloud services, or cloud computing. Cloud services can mean collections of any or all of the following: applications, information, infrastructure components and services provided as pools of resources. The ability for these broadly accessible services to be rapidly provisioned, deprovisioned, expanded and contracted based on demand creates a demand-driven service model, which can be seen as a "Pay for what you use" type of IT service.
Impacted Services: IT Security Outreach and Training
Standard
UCSF 650-16 Addendum G - Third-Party Remote Access Standards
Purpose To establish and set the requirements for a University of California San Francisco enterprise standard for third-party remote access to UCSF networks. Definitions See the University of California - Systemwide IT Policy Glossary for the most up-to-date definitions. Terms that are not in the Systemwide Glossary are defined below.
Standard
UCSF 650-16 Addendum B - UCSF Minimum Security Standards for Electronic Information Resources
Effective Date: December 2007, Updated December 2021 Contents Purpose Overview and Scope Exception from Minimum Security Standards Exception Requests Covering Legacy Systems Compatibility Exemptions Enforcement Minimum Security Standards System Inventory and Protection Level Classification (PLC) Transmission of Restricted Information
Impacted Services: IT Security Outreach and Training
Guideline
Access with Consent
The UC Electronic Communications Policy, Section IV, Privacy and Confidentiality, governs access to electronic communications records. In most circumstances, it is better to obtain the consent from the record holder before accessing records. However, consent is not required in every circumstance (See UCSF Implementation of the ECP - Access without Consent).
Impacted Services: IT Security Outreach and Training
Standard
Unified UCSF Enterprise Password Standard
Standard has been moved to the UCSF IT Security Intranet Site.
Impacted Services: IT Security Outreach and Training
Guideline
Field Services Customer Responsibilities
What you need to know Customers must:
Impacted Services: IT Field Services (ITFS) Desktop Support
Standard
Exemption from IT Field Services
Background Exempt positions Trainees Volunteers Employees of affiliated organizations Exempt title codes Geographic service area Basic science research exemption
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
Criteria for Basic Support
What you need to know Basic Desktop Support is available for computers and devices that meet the following criteria:
Impacted Services: IT Field Services (ITFS) Desktop Support
Guideline
IT Enterprise Service Level Agreement (SLA)
Scope This Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs. For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk. Objectives The objectives of this document are to describe the base level of service and the means of providing consistent service at a predefined level of quality.
Standard
IT Field Services - Operating System Requirements
Impacted Services: IT Field Services (ITFS) Desktop Support , ITFS Supported Macs