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IT Administration

Administrative Services is a UCSF IT combined team providing high-touch, cross-functional human resource management and development support for IT leaders and staff across the organization.

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Stop You've Been Phished!

This phish is authorized by UCSF Information TechnologyHowever, this could have been sent by a criminal and scanning the QR code could have led to a criminal:

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Enterprise Portfolio Management

The Enterprise Portfolio Management (EPM) domain serves as a centralized authority responsible for assisting in evaluating, prioritizing, and selecting projects and initiatives that align with the organization's strategic objectives. It establishes a framework for evaluating project proposals, assessing their potential risks and benefits, and determining their feasibility and alignment with the organization's mission, vision, and values. 

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REDCap, Twilio, and A2P10DLC compliance

Overview

A change to how SMS services work may interrupt how a number of UCSF research studies collect data starting Thursday, December 15, 2022. The REDCap team has developed a path for a short-term resolution and are working on the implementation process.

This page summarizes the UCSF REDCap team's strategy for helping studies work through the change.

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CLE Error, January 17, 2025 — Retrospective

What happened  

  • An unexpected error occurred on the CLE website—cle.ucsf.edu—for an estimated 20 minutes on Friday, January 17, 2025.
  • End-users could log in to the site but could not perform any actions. When they tried, they received an error: “Coding error detected, it must be fixed by a programmer: Invalid cache key.”
  • The outage took place from approximately 3:40 p.m. to 4 p.m.