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    IT Field Services (ITFS) Desktop Support

    Our current IT Field Services (ITFS) catalog provides you with a means to compare Medical Center, Campus Basic and Campus Premium service levels. +

    • Faculty
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    CrashPlan as a Service

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    Licensed Software

    • Faculty
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    Computer Backup (CrashPlan)

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    How-To

    IT Field Services (ITFS) Desktop Support: Basic Subscription

    The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

    • Faculty
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    How-To

    How to Confirm CrashPlan Is Backing Up Your Computer

    CrashPlan is UCSF's online backup program. All data that is backed-up by CrashPlan is encrypted, so it will securely backup your files even when you are NOT connected to the UCSF network or UCSF VPN.

    • Faculty
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    • Desktop Support
    How-To

    IT Field Services (ITFS) Desktop Support: Hourly or Project Support

    • Affiliate
    • Faculty
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    • Technical Partner
    How-To

    IT Field Services (ITFS) Desktop Support Health Desks

    Typical Health Desk support includes:Duo enrollment and questionsAssistance with Wi-FiMobile email setupDevice encryptionVPN supportWayne and Gladys Valley Center for Vision 480 Illinois St (Lobby entrance at 16th & 3rd Streets)San Francisco, CA 94158

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    How-To

    Telecommute Securely

    Working remotely? Follow these tips to securely manage your telecommute.

    • Faculty
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    • Student
    • Desktop Support

    Registering Your Computer

    At UCSF, we are dedicated to providing you with the best customer experience and supporting your computer so you can focus on your business. In order to best protect UCSF data and resources, IT Field Services (ITFS) manages desktops and laptops with BigFix Endpoint Management.ITFS uses asset data to manage your computer by providing patching and ensuring your systems have the appropriate security.  

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