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    How-To

    Learner Device Setup

    UCSF uses Microsoft Exchange as its email and calendar service. It can be accessed from any browser by going to: https://email.ucsf.edu. Requires two-factor authentication if off-campus.You can use desktop email clients such as Outlook and Apple Mail. Requires VPN connection if off-campus.

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    Learner Accounts

    The Registrar distributes login credentials; you should receive this in advance of your orientation. If you have not, please contact your program. Please follow these instructions the first time you log in. You need to setup the Duo Mobile App for two-factor authentication, enroll in the UCSF Password Management Tool, change your password, and setup Hitachi ID Mobile Access App.

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    Data Loss Prevention (DLP)

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    Phish Alarm

    Phish Alarm is a tool that is available to all users at UCSF. With the click of a button, users can report a phishing or malicious message. As described here, the Report Phish button is available for both PC and Mac Outlook clients as well as on Outlook Web Access (email.ucsf.edu) and the Outlook Mobile App.

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    Proofpoint URL Isolation

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    Technology Introduction for Learners

    Technology will be an integral component of your UCSF education. These how to page will help familiarize you with technology at UCSF and provides guidance on preparing your computer prior to starting your program. You will find information on the technology resources that are available to you, where to get support, how to setup devices, and information about email and accounts.

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    Security Incident Response & Investigation

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    Campus IT Operating Model (ITOM) Program

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    IT Security Risk Assessment

    UCSF is required by a number of policies, laws, and regulations to assess the security risk of information systems that handle UCSF data. The IT security risk assessment process collects information about each of our information systems and scores their security compliance. The process measures the security aspects of all computing devices associated with the system including servers, desktop computers and laptops, mobile devices, network hardware, and other related technologies.

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    Student Technology Onboarding

    UCSF's IT Field Services provides all new students with support to ensure their personal devices are in compliance with UCSF's IT Security requirements.

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    For emergencies and high priority issues please call the IT Service Desk (415) 514-4100

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