UCSF IT Technology

You can send a group chat invite to chat with more than one person at a time. These conversations are not saved by Cisco Jabber, if you close the chat window, you will lose the chat history. Note: If you have a need to maintain chat history for collaboration, Microsoft Teams provides persistent chat history, please visit the Microsoft Teams Training page for more information.

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To start a video conference call, you will need to either (1) join one of our on-premise video conferencing bridges or (2) know the conference room's SIP URI so that you can dial the room directly. Note: The on-premise bridges and the conference room URIs look like email addresses. They must end in @ucsf.edu in order for Jabber UC to route the call to the video conference infrastructure.  To initiate the video conference call:

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To start, click on the Settings wheel on the top right of the client. Click on File>New>Chat Room (File > New Chat Room on Mac client).

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Change the font type, format and color by selecting the Tt icon  

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The Cisco Jabber UC client will show you when contacts are Available and Away as well as Do Not Disturb information, just as with any other instant messaging client.

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Click on the Search Bar and type the name of the person you want to add.

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Type in your email username (FirstInitialLastname or LastnameFirstInitial), e.g., [email protected], and then type in your email password before clicking the Sign In button. NOTE: If you sign out from Jabber client after a successful login, it remembers your username in its cache. The next time you sign in, you should only need to enter your email password.  

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To get the most out of Cisco Jabber UC, you'll need to familiarize yourself with its interface. Explore the process for starting chats, create persistent chat rooms and make audio/ video calls to contacts.

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