647 Results

How-To

Microsoft 365: Word Training

Familiarize yourself with the Word Online interface. Explore the ribbon tool bar and the Tell Me search box to locate tools and discover how to use the view modes and zoom function. Learn more about navigating the interface. 

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  • Email & Collaboration
How-To

Using Add-ins in Outlook Web App

Add-ins in Outlook.com are programs or utilities that help you automate tasks when you view or create messages.NOTE: You will need to install add-ins within Outlook to be able to use them in your work at UCSF.The following steps will assist you with locating and installing add-ins within Microsoft Outlook.1. Select the Apps icon (Outlook Web App (OWA)

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How-To

IT Request Management

Service Request Management is the process by which IT fulfills customer requests for standard services. A service request is a formal request from a customer for access to standard services IT provides. The goal of Request Management is to deliver services in a defined repeatable, consistent and timely manner to support customers in the ability to get access to services to do their jobs. – Mitch Pautz, ITSM manager

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How-To

Enable DocuSign Recipient Edits

When I am sending an envelope, how do I make sure that my recipient(s) can edit the document if they need to do so?

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Other Content

CLE Error, January 17, 2025 — Retrospective

What happened  

  • An unexpected error occurred on the CLE website—cle.ucsf.edu—for an estimated 20 minutes on Friday, January 17, 2025.
  • End-users could log in to the site but could not perform any actions. When they tried, they received an error: “Coding error detected, it must be fixed by a programmer: Invalid cache key.”
  • The outage took place from approximately 3:40 p.m. to 4 p.m.