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Enrolling Your First Device in Duo
Downloading the Duo Mobile AppBefore starting the enrollment process, download the Duo Mobile application from the Apple or Google Play stores. This document will detail the following processes:
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Managing, Updating, and Enrolling Additional Devices in Duo
This document will detail the following processes:
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Multi-Factor (Duo) FAQs
OverviewThese Frequently Asked Questions (FAQs) are updated on a regular basis, so if your question isn't answered here, please contact the IT Service Desk at help.ucsf.edu — the most common questions received from users will be added to this list of FAQs.Quick Links
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Multi-Factor (Duo) Authentication Methods
- Affiliate
- Faculty
- Staff
- Technical Partner
- Access & Identity
Service Interruption
DUO login issues
Impact Tier: 1- Most Critical
Services impacted: Multi-Factor Authentication (Duo)
Resolved
VPN Pulse Secure Install and Login with Duo
- Technical Partner
Pulse/ Ivanti and Okta Logon Instructions
On Thursday, June 13, 2024 (updated from Tuesday, May 21) at 11:00AM, the Ivanti/Pulse VPN logon screen on your workstation will change appearance. Customers will see a new Okta authentication screen asking for email address and password. The system will automatically send a Duo push. There will be no impact to any UCSF applications or systems.
- Faculty
- Staff
- Student
- Volunteer
- Network & Wireless
Scheduled Maintenance
Pulse/Ivanti VPN
Services impacted: VPN - Remote connection
Planned
Feb 2023: MFA (DUO) Fatigue Attacks Target High-Profile Orgs - Do not approve authentication requests for logins you did not initiate!
Threat Alert: What to Watch For
Enroll in and Use Keeper Password Vault
- Affiliate
- Faculty
- Staff
- Student