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Guideline
IT Enterprise Service Level Agreement (SLA)
Scope This Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs. For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk. Objectives The objectives of this document are to describe the base level of service and the means of providing consistent service at a predefined level of quality.
Guideline
GitHub Enterprise Best Practices
Impacted Services: GitHub Enterprise Server (On-Premises)
Guideline
UCSF IT Security Cloud Computing Guidance - Cloud Service Basics
Overview | What is the "cloud"? The "cloud" is a continually evolving concept that broadly references cloud services, or cloud computing. Cloud services can mean collections of any or all of the following: applications, information, infrastructure components and services provided as pools of resources. The ability for these broadly accessible services to be rapidly provisioned, deprovisioned, expanded and contracted based on demand creates a demand-driven service model, which can be seen as a "Pay for what you use" type of IT service.
Impacted Services: IT Security Outreach and Training
Guideline
UCSF Incident Investigation Procedures
Effective Date: October 1, 2006 1. Purpose This document provides an overview of computer incident response and investigations procedures at the University of California, San Francisco (UCSF), as mandated in UCSF Policy 650-16 Addendum C: Incident Investigation.
Impacted Services: Security Incident Response & Investigation
UCSF’s Versa Generative AI Platform Is Now Available
Versa, UCSF's secure generative artificial intelligence (AI) platform, is now available across
Grammarly and NameCoach To Be Released in April
The UCSF IT Collaboration Team is rolling out two new digital t
Use Security Tools to Protect All of Your Devices
The link to the quiz is at the end of the article.
Digital Accessibility Training Expands
The IT Digital Accessibility Program continues with two regularly scheduled monthly events. New Lunch & Learn sessions are added to the mix.
Viva Engage To Be Retired in Q1
You may have noticed some peculiar notifications, like the one below, in your inbox.