UCSF IT Technology

MDM (Mobile Device Management) profiles, which are used to manage many Apple devices at UCSF, typically expire every two years.  We use an MDM solution called Jamf Pro for enrolling and managing Macs at UCSF.  When an MDM profile expires, it can prevent the device from communicating with our MDM servers and receiving new configurations or commands. This can impact device management functionalities like deploying security profiles, managing secure Wi-Fi, and managing device encryption with automated validation.

This article contains instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac when prompted to do so.

• Staff
• Student
• Desktop Support

MDM (Mobile Device Management) profiles, which are used to manage many Apple devices at UCSF, typically expire every two years.  We use an MDM solution called Jamf Pro for enrolling and managing Macs at UCSF.  When an MDM profile expires, it can prevent the device from communicating with our MDM servers and receiving new configurations or commands. This can impact device management functionalities like deploying security profiles, managing secure Wi-Fi, and managing device encryption with automated validation.

This article contains instructions on how to renew or restore our Jamf Pro (MDM) enrollment on your UCSF-managed Mac when prompted to do so.

• Staff
• Student
• Desktop Support

The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices.Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

• Faculty
• Staff
• Desktop Support

CrashPlan is UCSF's online backup program. All data that is backed-up by CrashPlan is encrypted, so it will securely backup your files even when you are NOT connected to the UCSF network or UCSF VPN.

• Faculty
• Staff
• Desktop Support