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Security Incident Response & Investigation

Affiliate
Faculty
Staff
Student
Technical Partner

Report a Security Incident

Steps to follow Report anything that causes concern Immediately contact the UCSF Service Desk to report an information security problem or a possible or potential information security problem. Phone: 415-514-4100 Email: [email protected] Web: http://help.ucsf.edu

News

Work from Home Securely

Even before local shelter in place orders, a large part of our community began working from home in early March. Recent estimates suggest that 70% of UCSF employees are currently working remotely. UCSF IT has provided myriad information on how to do so safely and securely.

How-To

Travel Safely - Laptops and other devices

What you need to know UC is a global organization, so employees often travel domestically and abroad. UCOP has created the UCGO site to: Help facilitate travel Provide health and safety guidance and other critical resources during employee travel

Standard

UCSF Minimum Security Standards Checklist

Impacted Services: IT Security Outreach and Training

How-To

Recommended Security Products

Data is increasingly becoming UCSF’s lifeblood and most critical asset. We’ve curated a collection of tools and products to help you protect UCSF’s data These tools and products have been vetted by IT Security, and we encourage you to use them.

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Faculty
Non-UCSF
Staff
Student
Technical Partner
Volunteer
Security

How-To

Clean Up Your Personal (BYOD) Computer When Leaving UCSF

Overview Important: The only way to ensure that ALL UCSF data has been removed is to securely reformat (ERASE) your hard drive and any devices that contain storage (e.g., USB thumb drives, external hard drives, smartphones, tablets). This is not the same as simply deleting files or performing a "factory reset." Please contact your computer vendor for support. If you cannot do this, use the instructions below to ensure you remove all UCSF information, applications and tools.

Faculty
Staff
Desktop Support

Service

IT Field Services (ITFS) Desktop Support

Our current IT Field Services (ITFS) catalog provides you with a means to compare Medical Center, Campus Basic and Campus Premium service levels. +

Faculty
Staff
Student
Desktop Support

Service

Computer Backup (CrashPlan)

Faculty
Staff
Student

How-To

IT Field Services (ITFS) Desktop Support: Basic Subscription

Description The Basic Support service is an integrated suite of support services for Campus, faculty and staff who use University-owned Windows, Mac, iOS and Android devices. Note: Standard productivity software and Microsoft Office are included in the monthly subscription fee (see Cost).

Faculty
Staff
Desktop Support